Toll Group
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    Toll Group
    (38 reviews)
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    Company Reviews

    Working at Toll Group

    4.138 ratings in total
    5
    18
    4
    10
    3
    6
    2
    2
    1
    2
    94%
    Rate salary as high or average
    82%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(38 ratings)
    Career development
    3.4(38 ratings)
    Benefits & perks
    3.4(38 ratings)
    Management
    3.6(38 ratings)
    Working environment
    4.0(38 ratings)
    Diversity & equal opportunity
    2.0(1 ratings)
    Ratings for Toll Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 38 reviews sorted by most recent
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    most recent
    5.0
    Experienced Customer Support Officer
    May 2025
    Penang Island Penang3 to 4 years in the role, current employee
    It's a supportive and motivating space that fosters creativity and professional growth. The team is friendly and respectful, making it a welcoming and engaging place to work. Overall, it's a productive and rewarding setting that encourages flexibility and efficiency
    The good thingsthe enviroment and flexibility
    The challengesthe error consequences
    2 people found this helpful
    2.0
    Customer Service Representative
    Apr 2024
    Bayan Lepas Penang1 to 2 years in the role, current employee
    Okay yet unsatisfied.
    The good thingsUnderstanding colleague (If lucky).
    The challengesFull of politics and no work life balance.
    6 people found this helpful
    5.0
    Customer service
    Oct 2023
    Bayan Lepas Penang1 to 2 years in the role, former employee
    The process of middle man in between shipper and customer
    The good thingsMost of them are really friendly and can learn fast
    The challengesDepends on our task that we handling
    1 person found this helpful
    4.0
    Customer service
    Aug 2023
    Bayan Lepas Penang1 to 2 years in the role, former employee
    Helping customers to create company codes to proceed with shipping process.
    The good thingsThe working environment is okay. Colleagues, team leaders and managers were friendly. Can go off work on time after working hours and can even claim Overtime if need to work extra hours or on public holidays.
    The challengesBecause the company works with China, the downside of the company is sometimes have to work on public holidays.
    2 people found this helpful
    5.0
    Manager
    Jul 2023
    1 to 2 years in the role, current employee
    The Toll Group is an Australian-based subsidiary of Japan Post Holdings with operations in transportation, warehousing and logistics in road, rail, sea and air. It has two divisions Global Forwarding, Global Logistics.
    The good thingsToll has been involved in road safety programs. In 2013, Toll Group was announced as a sponsor of the Amy Gillett Foundation, an Australian cycling advocacy group promoting road safety. In 2016, Toll partnered with Driver Reviver, a community program advocating safe driving behavior by encouraging motorists to take breaks while driving long distances.
    The challengesNO COMPROMISING IN SAFETY PROTOCOL AND SAFETY WILL BE NUMBER ONE KEY METHOD APPLIED IN WORK PLACE.
    1 person found this helpful
    5.0
    Customer service representative
    Jun 2023
    Bayan Lepas Penang1 to 2 years in the role, current employee
    Processing an invoice from different country
    The good thingsI enjoy working here Enviroment Team member Team leader is very supporting
    The challengesWorklife balance Handle issue from country Solving problems Reducing error Supporting other country
    1 person found this helpful
    5.0
    Airfreight Executive
    Mar 2023
    Penang3 to 4 years in the role, current employee
    great platform for beginners
    The good thingsgood working environment and great culture, freedom and flexible. great management team. clear career growth for whom deserve
    The challengessame job might be boring after sometime but you can learn new task from anyone if u want to do so
    1 person found this helpful
    5.0
    Customer service executive
    Feb 2023
    Klang Selangor3 to 4 years in the role, current employee
    good place to work and can easily learn mingle with people
    The good thingsCan learn about warehouse
    The challengesWorking in warehouse environment
    1 person found this helpful
    4.0
    Customer service representative (Master Data Maintenance)
    Jun 2022
    Bayan Lepas PenangLess than 1 year in the role, current employee
    Great start for a fresh graduate
    The good thingsEmployer friendly. Environment is ok. Can work in here as a start to experience how working life feels like. OT is not needed and definitely no need to work on weekends for me.
    The challengesRepetitive tasks. Finding parking can be a struggle if not go there early.
    2 people found this helpful
    4.0
    Customer service officer
    Jun 2021
    Bayan Lepas Penang1 to 2 years in the role, current employee
    Good experiences to learn on this job.
    The good thingsGood environment, Support team, work with fun, Easy to take leave, Transparent.
    The challengesSame task, customer not respond an email and need management to assist, distance home to office is far.
    1 person found this helpful
    4.0
    Safety
    May 2021
    Kuala Lumpur
    I have Experienced as Safety Supervisor
    The good thingsBasically this company have the good side
    The challengesI will share about my knowledge work before that and i will improve my skills
    5.0
    OPERATIONS
    Mar 2021
    Great place to start a career
    The good thingsthe management are super excellent.
    The challengesI have nothing to say on this issue
    1 person found this helpful
    5.0
    Customer service officer
    Aug 2020
    1 to 2 years in the role
    Enjoy, many event handle by social club
    The good thingsEnvironment good, team leader and teammates mostly helper.
    The challengesNo career growth, and annual increment are low
    1 person found this helpful
    5.0
    Customer service officer
    Aug 2020
    1 to 2 years in the role, current employee
    Great Place for starter
    The good thingsGood Environment, Flexible working hours, There will be events happening every month.
    The challengesGot to bare with the situation at times.
    5.0
    Customer service officer
    Jul 2020
    1 to 2 years in the role, current employee
    Great working experience
    The good thingsPositive working environment
    The challengesTo give more challenging workloads
    1 person found this helpful
    5.0
    National Customs & Compliance Manager
    May 2020
    3 to 4 years in the role, current employee
    Security & Customs Specialist
    The good thingsFlexible, Friendly, Team work, Good environment and Great management
    The challengesNot really a challenge in working here. Everyday is a new day with new experience.
    1 person found this helpful
    5.0
    Customer service
    Nov 2019
    A great working environment as well as supportive colleagues and we keep on learning new things every day.
    The good thingsI love the working environment. My colleagues are all friendly and helpful whenever I am in need. We keep on learning new knowledge every day. Every month, the management will be organizing an excellence award for those who perform very well in their task(s) as a token of appreciation.
    The challengesSince we are looking at our PC for about 8 to 9 hours daily, it would be great if we could have a quick nap session for about 15 to 30 minutes to relax our eyes. Or, a short and simple exercises to keep us energetic throughout the day.
    4.0
    Customer service officer
    Sep 2019
    1 to 2 years in the role, current employee
    Good start
    The good thingsThe environment is great. I can do my prayers during working hours. It's not stressful.
    The challengesI keep on doing the same thing everyday. It has been almost two years.
    5.0
    Customer service officer
    Sep 2019
    Nice working experience
    The good thingsReally enjoy the casual environment
    The challengesSalary might be slightly lower.
    5.0
    Business Development Manager
    Aug 2019
    wonderful!
    The good thingsPeople and the company.
    The challengesAt the branch level, need to improve on the facilities.
    1.0
    no need
    Apr 2019
    1 to 2 years in the role, current employee
    dont join here
    The good thingsnothing bad employee benefit
    The challengesyou do all
    1 person found this helpful
    3.0
    junior technichian
    Apr 2019
    1year working at GUH as junior technichian
    The good thingsget many experiance when do the work and to improve knowladge about work
    The challengesto understand many step to do the work and rushing to get output
    4.0
    Training coordinator
    Apr 2019
    3 to 4 years in the role, current employee
    a safe working place
    The good thingssafe working place and excellent working enviroment. good for fresh graduate
    The challengesNo clear instructions has been given
    5.0
    Customer Service Officer
    Aug 2018
    Less than 1 year in the role, current employee
    Good environment good working place
    The good thingsEnvironment for this job was the best. Not stress at all. Positive vibe environment. Friendly staff. Its have coffee machine.
    The challengesNeed to cooperate with stakeholder and OP team.
    1 person found this helpful
    4.0
    Operation
    Jan 2018
    3 to 4 years in the role, former employee
    Good
    The good thingsHaving a good manager, willing to assist and guide us if have any issues. Team member can backup each other to perform the good job. Bonus never missed out and benefit very good.
    The challengesHandling difficult customer
    2 people found this helpful
    5.0
    Delivery coordinator
    Oct 2017
    5 to 6 years in the role, former employee
    Operations coordinator
    The good things-More freedem -Good benefits -More hight post
    The challengesNeed more arelt to last minit job or vessel early and late.
    5.0
    Customer service officer
    Oct 2017
    Less than 1 year in the role, former employee
    This is not a company, this is a family.
    The good thingsThe working is very good. Everyone has a positive mind and vibe.
    The challengesThe long working hour sitting idle on the chair can be tiresome, so stand up regularly and do some exercise every two hours.
    3.0
    Executive customer service officer
    Sep 2017
    Less than 1 year in the role, current employee
    Learning something from nothing
    The good thingsFriendly environment
    The challengesLearning new things
    4.0
    Customer service team leader
    Sep 2017
    1 to 2 years in the role, current employee
    Awesome people
    The good thingsFantastic environments. We have good environment here with lots of crazy people. All the good environment make me feel sad to leave this company
    The challengesDealing with different people/brands with one goal...quality. Carrer path are quite blur for me in this company.
    1 person found this helpful
    5.0
    IT executive
    Dec 2016
    1 to 2 years in the role, former employee
    Very nice company
    The good thingsHave future life
    The challengesMade new office
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    Reviews by location
    Klang District SelangorKuala LumpurPenangPenang Island Penang