Traveloka
    (12 reviews)

    Company Profile

    Company overview

    Website

    Industry

    Travel Agents, Tour Operators & Tourist Services

    Specialities

    Travel, Tourism, Technology

    Company size

    101-1,000

    Primary location

    KL Sentral, 50470, K. Lumpur.
    Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. Founded in Indonesia in 2012, Traveloka has operations in Australia, Japan, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.

    Our mission statement

    Traveloka's mission is to revolutionize the travel and lifestyle industry by providing seamless, user-friendly solutions for booking flights, hotels, and experiences. We want to empower travelers with a comprehensive platform that simplifies trip planning and enhances the overall travel experience. By leveraging cutting-edge technology and a customer-centric approach, Traveloka aims to redefine the way people explore and connect with the world, making travel more accessible and enjoyable for everyone.

    Gallery photos

    Reviews overview

    3.912 ratings in total
    5
    4
    4
    5
    3
    2
    2
    0
    1
    1
    100%
    Rate salary as high or average
    58%
    Employees recommend this employer to friends

    What’s it like working at Traveloka?

    AI summary of recent reviews

    Employees at Traveloka appreciate the amazing teamwork and camaraderie amongst colleagues, as well as the opportunities to learn and hone skills through knowledge sharing sessions and exposure to various aspects of the trade. The flexible working hours and fast-paced environment are also seen as positives, along with good benefits such as meals, travel discounts, and the ability to request job-related training.

    However, there are some potential challenges, such as issues with management and leadership, including a lack of clear direction and decision-making. Additionally, some employees have noted limited opportunities for career progression within the company. Certain roles, particularly in customer-facing positions, may experience a heavy workload with unrealistic expectations.

    Recent reviews

    4.0
    Customer relations representative
    Mar 2020
    3 to 4 years in the role, former employee
    Friendly working environment
    The good thingsMeals provided and working place strategic. Easy to find food and price is a bit cheaper. HR is good.
    The challengesFriendly environment and most facilities is provided
    5.0
    market manager
    Feb 2020
    the best team i have worked with
    The good thingsa great platform to learn the ins and outs of the trade
    The challengesconstant changes as it is a fast moving industry that requires new way of doing things
    1.0
    Admin Support ( Tier 2)
    Sep 2019
    1 to 2 years in the role, former employee
    Worst Management
    The good thingsNothing at all!
    The challenges- Customer Ops Department closed down on July 2019 which affected 20 staff job from my team - Management does not given a proper updates regarding the retrnctment. - TL and Trainer does not provide any basic KPI updates - No career progression at all! - Closed down has been inform to staff on that day only! - Lot of guest booking issue were not solved!
    Ratings for Traveloka are shared as-is from employees in line with our community guidelines
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