VADS Berhad
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    VADS Berhad
    (262 reviews)
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    Company Reviews

    Working at VADS Berhad

    4.0262 ratings in total
    5
    100
    4
    96
    3
    41
    2
    12
    1
    13
    81%
    Rate salary as high or average
    82%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(262 ratings)
    Career development
    3.5(262 ratings)
    Benefits & perks
    3.2(262 ratings)
    Management
    3.3(262 ratings)
    Working environment
    4.0(262 ratings)
    Diversity & equal opportunity
    2.0(2 ratings)
    Ratings for VADS Berhad are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 262 reviews sorted by most recent
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    most recent
    2.0
    Team Leader
    Sep 2024
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, current employee
    static salary
    The good thingsenvironment is good, building is good
    The challengesno increment , no bonus, no offer for permanent
    3.0
    Customer Service Professional
    Dec 2023
    George Town Penang1 to 2 years in the role, former employee
    Work-life balance is good, but this company has a high turnover rate.
    The good thingsThe work-life balance is very balanced. The environment here is good.
    The challengesThe challenge would be the customers.
    3.0
    Customer Service Professional
    Oct 2023
    Less than 1 year in the role, current employee
    Good for starter to build career as customer service
    The good thingsGood environment with friend including TL,QA. Easy to mingle around with them. For newbie they will explain and teach you and majority of the coworker is senior which most of them experienced. Its under TM one so you can enjoy TM activities. You learn new product, new customer, how to handle people and rejection. You dont have to bring your work to home for WFO.
    The challengesFor those seeking stable job with decent stress and dealing mutliple paperwork ,this is for you. Those seeking career progression and looking high pay job this place is not for you as here there are no salary increment, better position and benefit. The medical insurance depend with your company contract. Management usually peek and boo and they look on your performance. If you want career progression, better career can try in other company / other position. For WFH, internet connection using your own and few times horrible
    3.0
    Customer care executive
    Sep 2023
    Taman Tun Dr Ismail Kuala Lumpur5 to 6 years in the role, former employee
    Good working environment expecially bounding with staff and officer
    The good thingsNo shift, 5 working days, office no for from house
    The challengesDifficult to find parking, tol and have to face heavy traffic every day
    3.0
    Customer service
    Jul 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    GOOD AS A STEPPING STONE
    The good thingsA VERY GOOD TEAM LEADER WHO ENHANCE AND BOOST US
    The challengesTHE WORKING HOURS AS YOU NEED TO WORK ON SHIFT BASIS
    5.0
    Customer service billing
    Jun 2023
    Best company , good management
    The good thingsGood environment, nice company
    The challengesLimited time to assist customer
    3.0
    Customer service
    Jan 2023
    Kuala Lumpur1 to 2 years in the role, current employee
    Good environment but low salary
    The good thingsRelax and healthy environment. Not really stress but the stress only when handling customer. Overall is okay
    The challengesLow salary with almost no benefit at all
    4.0
    Helpdesk support
    Jan 2023
    Taman Tun Dr Ismail Kuala LumpurLess than 1 year in the role, former employee
    Stress to handle complaint from customer and to meet sla per call at the same time.
    The good thingsgood for fresh grade to get experience
    The challengesmultitasking with limited time to create report per call on to meet sla
    1 person found this helpful
    4.0
    Customer representative
    Oct 2022
    Less than 1 year in the role, former employee
    Great place to build your self esteem
    The good thingsFirst job you should try before entering another field in Customer Service.
    The challengesThere are thousands of people characters you can find here. Just on the phone.
    4.0
    Customer care executive
    Jun 2022
    9 to 10 years in the role, current employee
    a great place to get yourself an experience
    The good thingsworking environment is great learning a lot of soft skill along the way
    The challengesslim chance to grow ur career developement
    3.0
    customer service professional
    Jun 2022
    Melaka Melaka3 to 4 years in the role, current employee
    No increment every year for basic salary
    The good thingshandle case at office only,back home nothing to think
    The challengeshandle hard customer to communicate about the problem
    1 person found this helpful
    5.0
    Csp/tl
    Sep 2021
    Damansara Selangor3 to 4 years in the role, current employee
    good environment, full of benefit if you achieve the target
    The good thingsgood environment, full of benefit if you achieve the target
    The challengesfacing malaysian attitude toward customer service
    4.0
    Team Leader
    Aug 2021
    I learned lot in this company unfortunately I need more to increase my self value
    The good thingsGood working environment
    The challengesGive more value such as training to add on staff values. Please provide average salary or at least on par with other BPO company.
    3.0
    Customer services
    Aug 2021
    Bangsar Kuala Lumpur11 to 12 years in the role, current employee
    Good interpersonal skill, can work under presure, flexible time.
    The good thingsflexible working hour all time, work in group and can work under minimize supervision.
    The challengesSystem is limited and the number of the usage of that system increase .It impact the performance of system such as became slow.
    4.0
    Outbound call center agent
    Aug 2021
    Taman Tun Dr Ismail Kuala LumpurLess than 1 year in the role, current employee
    Challenging but satisfied
    The good thingsLearn to communicate well with customer and understanding their needs.
    The challengesManagement of the company managed unfairly sometimes. Overall, they treated well.
    5.0
    IT project manager
    Jul 2021
    7 to 8 years in the role, current employee
    Great team work, a good place to enhance technical skills
    The good thingsGood team work Free hand to work on your assignments Good place to enhance technical skills Good place to face new technologies
    The challengesManagement is so so The company follows TM process, as it's a subsidiary of TM
    5.0
    CSP
    Jul 2021
    Bangsar Kuala LumpurLess than 1 year in the role, current employee
    Great place to start
    The good thingsFriendly environment and good management. 2 payments in a month.
    The challengesMonthly payment amount is acceptable for me but salary and allowances depends on your HR and it is not fixed.
    3.0
    Quality assurance
    Mar 2021
    Taman Tun Dr Ismail Kuala Lumpur9 to 10 years in the role, current employee
    Great working environment, however no much of support given by manager
    The good thingsGet to know different project campaign and get to interact with different type oof people. Supportive immediate superior.
    The challengesManagers are not supportive and never provide instructions on any works that you are being asked to complete. Managers only focus on the result/outcome instead of the effort of subordinate has given.
    5.0
    Customer service
    Mar 2021
    Melaka Melaka1 to 2 years in the role, current employee
    love this job but not a place to enchance your cability
    The good thingsfriendly coworkers and good benefits
    The challengesits cool and yeah cool
    5.0
    IT support
    Mar 2021
    Damansara Selangor5 to 6 years in the role, former employee
    Great Company with great Management
    The good thingsFlexible working environment, great management
    The challengesChallenges with customers and only travel from Nilai to KL.
    3.0
    OAC
    Feb 2021
    fun work but almost no benefit
    The good thingsfun working with lots of engagement to collect feedback
    The challengesafter years of work, the benefit start to reduce less and less
    3.0
    Telemarketer
    Feb 2021
    I have almost 10 years experience as customer service in hotel line also telesales
    The good thingsProfessional among collegues
    The challengesIts related to working hours
    1.0
    Building Management
    Jan 2021
    Flexible working time but bad management
    The good thingsFlexible working time
    The challengesManagement is not a good listener
    1 person found this helpful
    4.0
    Full time staff
    Oct 2020
    Taman Tun Dr Ismail Kuala LumpurLess than 1 year in the role, former employee
    Challenging yet relax
    The good thingsI love the environment there. Other than the office is super comfy, everybody is like a family. The challenge is the customer. You have to truly have large patient to deal with them politely and provide good hospitality. Patient is key to survive customer service.
    The challengesPatient is key to survive in customer service. Always see customer’s need first and find good solution. TM always in upgrade so there are new things to learn. Be open to learn and be positive.
    4.0
    Shift Leader
    Oct 2020
    Kuala Lumpur5 to 6 years in the role, current employee
    very good workingenvironment
    The good thingsflexible working environment work-life balance
    The challengesno salary incremental. low salary
    3.0
    Customer service
    Aug 2020
    Less than 1 year in the role, former employee
    No career development
    The good thingsSimple job. Pick up call, give solutions, and expedite your report to the next team. Great jobs for beginners but not for the long term.
    The challengesNo career developments. You have a high possibility of stucks in the same position for years.
    4.0
    Receptionist
    Aug 2020
    3 to 4 years in the role, current employee
    Great workplace to gain experience
    The good thingsFriendly co-worker Easy work scope Close to my home Good team work
    The challengesNeed to know to work independently Quick to make decisions
    5.0
    Customer Service Executive & Quality assurance
    Jul 2020
    5 to 6 years in the role, former employee
    Working in good environment
    The good thingsI enjoy with my colleagues and they just like my family. Im happy working due to good working environment.
    The challengesThe challenges of this company is the customer. The most chalenges thing is to fullfill their satisfaction..
    4.0
    Telemarketer
    Jul 2020
    5 to 6 years in the role, former employee
    Great working environment
    The good thingsI enjoy working here due to working environment
    The challengesSometimes stress due to late working hour
    5.0
    CEO
    Jul 2020
    Good environment and strong management
    The good thingsHigh energy and always want to give the best attitude.
    The challengesI would say as a challenges but more in terms of how to continue ensuring the energy level always at the optimum
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