Challenging yet rewarding leadership role in regional IT OperationsI had the opportunity to serve as Lead IT Support at ViewQwest Management Sdn Bhd, where I was responsible for overseeing IT operations across multiple group entities. My role involved consolidating decentralized IT support teams, implementing standardized processes, and driving initiatives such as service desk implementation and asset management improvements.
Working closely with senior management, I was trusted to lead infrastructure upgrades, streamline IT support workflows, and contribute to cross-border projects, especially in aligning Singapore and Malaysia operations.
The company provided exposure to fast paced telecom and broadband environments, requiring both hands on technical skills and strategic planning. I valued the autonomy given in decision making, and the experience has significantly enhanced my leadership and problem solving capabilities.
It's a great place for individuals who are proactive, adaptable, and ready to take ownership of projects with regional impact.