Watsons
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    Watsons
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    Company Reviews

    Working at Watsons

    3.834 ratings in total
    5
    13
    4
    9
    3
    7
    2
    2
    1
    3
    83%
    Rate salary as high or average
    79%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(34 ratings)
    Career development
    3.8(34 ratings)
    Benefits & perks
    3.6(34 ratings)
    Management
    3.5(34 ratings)
    Working environment
    4.0(34 ratings)
    Diversity & equal opportunity
    4.0(3 ratings)
    Ratings for Watsons are shared as-is from employees in line with our community guidelines

    Reviews

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    3.0
    Retail Pharmacist
    Feb 2026
    Ipoh Perak3 to 4 years in the role, former employee
    You may not do the role as pharmacist as you think and you need to have good selling techniques
    The good thingsCompany provides dental and optical allowances and 13th month contractual bonus
    The challengesNo assistant helping so you need to take care everything by yourself. Hours of working until night 9pm. Improvement need to be added on staff role and designated job scope but not grey area. Work alone as pharmacist with no assistant so I need in charge of both poisons and non poisons (supplements), and others. I need to do stocks replenishment and change of planograms almost weekly sometimes with major shift of products (fast pace). Also, I manage stocks inventory (prepare for stocktake twice annually sometimes maybe more), audits quarterly and chase for sales (report), health services and store staffs products knowledge(supplements). Besides, I have to make sure the pharmacy counter and planograms display are up to standard and match the criteria. And most weekends need to work
    1 person found this helpful
    2.0
    Senior Customer Service Assistant
    Apr 2025
    Semenyih Selangor1 to 2 years in the role, former employee
    Bad experience at the end
    The good thingsSupportive staff , love the salary rate , lovely customer
    The challengesThe management , great team comes from a great leader , should change attitude
    1 person found this helpful
    4.0
    Customer Service Assistant
    Jan 2025
    Bandar Sunway SelangorLess than 1 year in the role, current employee
    As someone who is quite extroverted and organised in way, it is definitely a fun job that required good communication skills. Legs might hurt from standing for a very long time haha.
    The good things1. Friendly staffs / colleagues 2. Provides benefits such as EPF and SOCSO. 3. Salary is quite high compared to most part time jobs' salary. 4. 1.5 hours break. 5. Can be quite fun if you're the type that like to arrange things and interact with people.
    The challenges1. Really long hours to work if part time (around 10.5 hrs) 2. Must always be ready to assist the customers at all times. 3. Must know almost every details of the products selling at least in 3 days for better working experience.
    5.0
    Assistant store manager
    Nov 2022
    5 to 6 years in the role, current employee
    Always need to ready with every environment and customer
    The good thingsGood benefits with bonus, ot and allowances. Good management and supportive friends
    The challengesServe customer without fails Need to prepare Products knowledgeable Unstable Rotate shift
    4.0
    ASSISTANT SUPERVISOR
    Apr 2022
    1 to 2 years in the role, former employee
    OVERALL GOOD, IF YOU ARE UNDER GOOD MANAGEMENT
    The good thingsGOOD COLLEGUE BRINGS GOOD EXPERIENCE
    The challengesLOTS OF PROTOCOL WHICH YOU CAN EASILY MEMORIZE WITH LOTS OF PRACTICE
    5.0
    HR
    Jan 2022
    5 to 6 years in the role, current employee
    Challenging and sense of accomplishment
    The good thingsFriendly colleagues and good platform to grow
    The challengesFast pace, hence time management is key. Need to manage stress properly.
    5.0
    Customer representative
    Jun 2021
    Kuala LumpurLess than 1 year in the role, current employee
    It's really fun working with this company.
    The good thingsFriendly staff and positive environment.
    The challengesA little bit tired because sometimes need to stood in long time but it's fun to serve customer's needs.
    4.0
    Customer service
    Apr 2021
    Interesting but tiring
    The good thingsAble to enjoy the staff discount Good career advancement altho maybe long time needed
    The challengesWorking hours TIring
    3.0
    Assistant Supervisor
    Apr 2021
    JohorLess than 1 year in the role, former employee
    Average experience and no work life balance
    The good thingsLess support from employer when customers are being rude. Just gave orders and not much guidance. Very tiring job. Some days not much of work usually when little customers but if weekends or holidays too much work to do. The salary was less for the amount of work I did so its a bit demotivating.
    The challengesProvide proper training and not just scold when mistakes happen. Encourage workers more and don't put too much pressure to sell membership card. But its a great experience for SPM leavers to learn about sales and other works but need to be independent.
    5.0
    Customer Executive
    Nov 2020
    The Best Employer Ever
    The good thingsAverage work load and work under stress. Very enjoy work with cheerful colleagues. Very recommended.
    The challengesNeed to beware of shoplifters. Always be visible on shopfloor. The rest are all fine.
    3.0
    Supervisor
    Jun 2020
    Less than 1 year in the role, former employee
    Must have the expectation to be able to work for 12 hours at least 3-4 days a week.
    The good thingstrained to be independent in short notice of time and multi-tasking, the co-workers are great and it helps to build the team spirit values, and the kind gestures and compliments received from customers, a good platform for fresh graduates as it also helps to build one's confidence as we need to engaged with many peoples in daily basis to not only help them with their inquires but also to promote the store promotions in order to boost sales and achieve sales target
    The challengesthe long working hours which also the non-specific time for meal-break which caused an alarming bad effects to the health.
    4.0
    Sales coordinator
    Mar 2020
    Good experience and friendly manager and staff
    The good thingsCan improve customer service skill and money management skill. Also can improve communication skills
    The challengesDifficulty to handle some problematic customers
    5.0
    Scs
    Feb 2020
    3 to 4 years in the role, former employee
    Ability to work under pressure
    The good thingsStaff have a good communicator
    The challengesalways beware by thieves
    5.0
    Senior Customer Assistant
    Sep 2019
    Great to know more people
    The good thingsIt's a good place to learn new things in retail. You can meet a lot of great people and the staffs are friendly too. You understand how the products function so it's an advantage for you to recommend to the customer.
    The challengesThe salary sometimes is too low maybe that's the reason why some staffs leave the position. The products come everyday and if that day the store is lack in staff so we can't concentrate to replenishment and help the customer.
    4.0
    Customer Assistant
    Aug 2019
    Less than 1 year in the role, former employee
    Improves your customer service skills
    The good thingsUnless it is time for new promotion, which involves changing the product arrangements for the whole store. Working here involves light work of assisting customers, stock update and count and simple management tasks such as double checking and updating the price tags. Closing also not that heavy. Only requires you to do basic cleaning of dusting, sweeping and mop. Not as heavy as F&B.
    The challengesDepends on the outlet, there are outlets with super fussy customers. Customers also tend to flock the store when we're about to close which is usually after dinner time for them. Be mentally prepared to close the store 10-15 minutes late for customers that stayed only for them to leave not buying anything.
    5.0
    Assistant Supervisor
    Aug 2019
    Less than 1 year in the role, former employee
    Recommended
    The good thingsHave better understand on customer services
    The challengesnot office hours based job
    5.0
    General worker
    Aug 2019
    1 to 2 years in the role, former employee
    Good response for working place
    The good thingsYes absolutely I like working this job because I like cashier and helper work
    The challengesNever I'm here working very enjoyable and hopefully
    4.0
    Sales coordinator
    Jun 2019
    Good working environment
    The good thingsthe staff is so friendly and their teamwork is very good. Always have positive vibes working with them.
    The challengesNeed to handle with customer's bad attitude and senior management not so helpful in workfield.
    3.0
    Sales coordinator
    May 2019
    Less than 1 year in the role, former employee
    Low allowances
    The good thingsGood teamwork Nice uniform Adjustable working time
    The challengesFail to archive the targets
    5.0
    Internship
    Dec 2018
    Good Working environment
    The good thingsMany events plus free stuff
    The challengesToo many works according to department
    1.0
    Retail executive
    Aug 2018
    3 to 4 years in the role, current employee
    My experience in Watsons.. I keep in my mind in business sale up sales down but one thins services in alway stayed..
    The good thingsI enjoy to work here it because I have teamwork no metter how busy you are they are always help each other .. and also you need to friendly with your staff because if they are not working with u ..
    The challengesAs we know when we work on retail there have a big challengers for us .. example we have to front with customer and we need to know how to control our patients.. but the most important thing is customers wil always no 1, no metter how you tried to be polite and respect to them .. we just put our face on their shoe .. so that we can have more experience when you know how to handle it..
    1 person found this helpful
    4.0
    Store assistant supervisor
    Jun 2018
    Less than 1 year in the role, former employee
    Good experience to practice retail more than just about sales
    The good thingsSOP's and work discipline practiced in Watsons and its benefits.
    The challengesDifferent teams and cooperation sometimes defines bad work performances.
    3.0
    consultation executive
    May 2018
    1 to 2 years in the role, current employee
    good place for gain new exprience especially customer service in health and beauty care industry
    The good thingsthe good things that i gain in watsons are how to talk proffesionally with customers with different perception and background and the way to introduce new product or recommend something new to customers.
    The challengeshigh turn over rate. As a supervisor, I think this is wasting time to keep teaching new coming staff.
    1.0
    Management
    Mar 2018
    7 to 8 years in the role, current employee
    More disciplined
    The good things-improve my skills in management, customer service, communication, beautician, grooming, healthcare, and product knowledge. How to facing suppliers, handle customer's complaint, receive/return stocks to warehouse/suppliers.. Besides i get positive spirits to fight and try my best to lead my team reach the KPI ' s target! Work with SOP make me more disciplined, straight to the point, more responsible, honest, work in a teamwork!
    The challengesTough Physical n mental very important to facing all challenges from customers..complaint.. Staff.. To care our staff heart.. How to manage n maintain store perfomance.. Hit target that were given by company. Responsibilty n honesty is very important when manage the stocks flow.. Sales money while cashiering.. Bankin. Work with dateline.. Make me doing multiple task in 1time.. Settle up paperwork, customer services, hit sales target, cashiering, receive and replenish stocks from warehouse/supplier.
    1 person found this helpful
    5.0
    Watsons
    Mar 2018
    1 to 2 years in the role, former employee
    I can meet all my good friends when i come to work
    The good thingsAll staff so caring and make me love you guys
    The challengesWhen customer come to be , and blame .
    3.0
    Executive
    Feb 2018
    3 to 4 years in the role, current employee
    Good learning ground and exposure in retailing.
    The good thingsThe Collegues
    The challengesUnpredictable situation lots of Ad Hoc
    1.0
    Senior Customer Assistant
    Jan 2018
    1 to 2 years in the role, current employee
    Superb
    The good thingsYou going to learns how to acts in a teams and it is really fun as you can build up your confident level as you going to face many peoples.
    The challengesAs usual customers attitude and sometimes you need to face ad hoc tasks that been given by management.
    5.0
    Health Advisor
    Sep 2017
    1 to 2 years in the role, current employee
    Great management makes a great team work.
    The good thingsfriendly environment
    The challengesthe incentives depend on the overall outlet`s kpi performance. If the kpi is not good, you wont get incentives even the sales is over the quarter target.
    1 person found this helpful
    5.0
    Sales coordinator
    Apr 2017
    Less than 1 year in the role, current employee
    CASHIER AND COSTUMER SERVICES
    The good thingsALL ABOUT TEAMWORK.
    The challengesYOU MAY ASK TO THE SENIOR STAFF OR MANAGEMENT IF YOU DON'T CLEAR ABOUT SOMETHING. DON'T STAY QUIET.
    5.0
    Cashier
    Apr 2017
    Less than 1 year in the role, former employee
    Great!
    The good thingsI met every new peoples everyday, I got lots of experience from there.
    The challengesNeed to be responsible for lost or stolen items.
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