Unstructured, poor leadership, unclear roles, and zero support for new staffThe good thingsNothing much, really.
(i) Benefits? Not impressive as there is no insurance (Life-term, hospitalization etc.) coverage, super-to-limited medical coverage (Less than 6xx/mth), staff discounts only 50%.
(ii) Allowances? Meal with limited capped based on no. of working days
(iii) Workloads? Exaggeratedly high
The challengesWhat really bothered me was the culture. Teams operate like separate worlds, and when something goes wrong, the first reaction is to point fingers instead of working together. It becomes political, and honestly, it drains people.
I’ve seen talented individuals leave not because the role is too tough, but because the environment makes it impossible to thrive. Turnover is really high and funnily it was part of the KPI. People get replaced quickly, but the underlying problems never change. On top of that, there are specific concerns that made the experience even tougher:
(i) There was no proper onboarding for new staff
(ii) Manager did not bother to check in or offer basic guidance
(iii) Roles were unclear, especially for the Outlet Supervisor position.
(iv) Multitasking was expected, but no guidelines were provided. Some Baristas and Part-Timers even acted superior, making the environment uncomfortable. Everything was done last-minute with a kind of environment that wears you down fast