ZUS Coffee
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    ZUS Coffee
    (28 reviews)
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    Write a review

    Company Profile

    Company overview

    Industry

    Fast Food/Takeaway Outlets

    Specialities

    Food & Beverage, Coffee Chain

    Company size

    5,001-10,000

    Primary location

    No. 7, Jalan Penyajak U1/45A, Seksyen U1 Glenmarie, 40150 Shah Alam, Selangor
    ABOUT ZUS COFFEEFor many, coffee is a daily need.Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS COFFEE to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a Necessity, not a Luxury

    Gallery photos

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    Reviews overview

    3.328 ratings in total
    5
    10
    4
    5
    3
    2
    2
    5
    1
    6
    93%
    Rate salary as high or average
    57%
    Employees recommend this employer to friends

    What’s it like working at ZUS Coffee?

    AI summary of recent reviews

    ZUS Coffee offers a dynamic work environment characterised by rapid growth and learning opportunities, particularly for those interested in the coffee industry. Employees appreciate the staff benefits, including product discounts, and many enjoy working with friendly colleagues in modern facilities. The company's expansion trajectory provides potential for career advancement and development.

    However, the company faces several operational challenges as it grows. These include the need for more structured training and onboarding processes, improved interdepartmental communication, and better defined standard operating procedures. The fast-paced environment can be demanding, and some employees find it challenging to maintain work-life balance. There are also opportunities to enhance collaboration between departments and provide more comprehensive support for professional development.

    Recent reviews

    1.0
    barista
    Feb 2026
    Kelana Jaya SelangorLess than 1 year in the role, current employee
    not suggested to work at zus coffee of my honest review.
    The good thingsYou will get two staff voucher for 50% only for drinks. The sop was good and hygiene as well love with hygiene area.
    The challengesMy challenges is to many rules and the supervisor are not helpful never guide a new part timer and get scold and humiliated me. The management was bad handling staff. The OM and DM not letting a staff to have proper break time while I am eating they are asking alot of question. Salary for part timer should be increased because they are working full timer hours but get paid less this should raise a part timer salary. Working at zus you will have a mentality breakdown until you feel want to cry while working. Hopefully this review may help zus coffee to improve their management and staff mentality.
    4.0
    Barista
    Jan 2026
    Cheras Kuala Lumpur1 to 2 years in the role, former employee
    Please don't apply for a job at Zus Coffee M vertica if you want to take care of your mental health.
    The good things-Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages according to recipe and presentation standard -Describe menu items, service and recommend products to customers, receive and process customers payment -Responsible for stock arrangement
    The challenges-A dysfunctional leader -Two seniors who like to find fault with others -Mental health will deteriorate over time
    1.0
    Outlet Supervisor
    Dec 2025
    Sepang SelangorLess than 1 year in the role, former employee
    Unstructured, poor leadership, unclear roles, and zero support for new staff
    The good thingsNothing much, really. (i) Benefits? Not impressive as there is no insurance (Life-term, hospitalization etc.) coverage, super-to-limited medical coverage (Less than 6xx/mth), staff discounts only 50%. (ii) Allowances? Meal with limited capped based on no. of working days (iii) Workloads? Exaggeratedly high
    The challengesWhat really bothered me was the culture. Teams operate like separate worlds, and when something goes wrong, the first reaction is to point fingers instead of working together. It becomes political, and honestly, it drains people. I’ve seen talented individuals leave not because the role is too tough, but because the environment makes it impossible to thrive. Turnover is really high and funnily it was part of the KPI. People get replaced quickly, but the underlying problems never change. On top of that, there are specific concerns that made the experience even tougher: (i) There was no proper onboarding for new staff (ii) Manager did not bother to check in or offer basic guidance (iii) Roles were unclear, especially for the Outlet Supervisor position. (iv) Multitasking was expected, but no guidelines were provided. Some Baristas and Part-Timers even acted superior, making the environment uncomfortable. Everything was done last-minute with a kind of environment that wears you down fast
    Ratings for ZUS Coffee are shared as-is from employees in line with our community guidelines
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