ZUS Coffee
    (28 reviews)

    Company Reviews

    Working at ZUS Coffee

    3.328 ratings in total
    5
    10
    4
    5
    3
    2
    2
    5
    1
    6
    93%
    Rate salary as high or average
    57%
    Employees recommend this employer to friends
    Work/Life balance
    2.8(28 ratings)
    Career development
    3.4(28 ratings)
    Benefits & perks
    3.3(28 ratings)
    Management
    3.2(28 ratings)
    Working environment
    3.5(28 ratings)
    Diversity & equal opportunity
    3.5(13 ratings)
    Ratings for ZUS Coffee are shared as-is from employees in line with our community guidelines

    reviews

    Showing 12 reviews for Petaling Selangor
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    1.0
    barista
    Feb 2026
    Kelana Jaya SelangorLess than 1 year in the role, current employee
    not suggested to work at zus coffee of my honest review.
    The good thingsYou will get two staff voucher for 50% only for drinks. The sop was good and hygiene as well love with hygiene area.
    The challengesMy challenges is to many rules and the supervisor are not helpful never guide a new part timer and get scold and humiliated me. The management was bad handling staff. The OM and DM not letting a staff to have proper break time while I am eating they are asking alot of question. Salary for part timer should be increased because they are working full timer hours but get paid less this should raise a part timer salary. Working at zus you will have a mentality breakdown until you feel want to cry while working. Hopefully this review may help zus coffee to improve their management and staff mentality.
    3 people found this helpful
    1.0
    Regional Design Lead
    Oct 2025
    Shah Alam SelangorLess than 1 year in the role, former employee
    I learned a lot in a short time, but it came at the cost of clarity, and trust in leadership.
    The good thingsI’ve grown faster here than anywhere else I’ve worked. The fast-paced environment and sheer amount of work pushed me to learn and adapt quickly. It’s a place where you can gain a lot of experience in a short amount of time, especially if you’re someone who thrives in chaos and likes figuring things out as you go. I was also lucky to have supportive and kind peers who made the day-to-day more bearable. Without them, it would’ve been a very different experience.
    The challengesThe real challenge wasn’t the workload — it was the lack of structure and direction. The company tends to focus on short-term wins instead of building a strong foundation for long-term success. This constant reactive mode creates unnecessary stress and confusion. There were many days I felt anxious before work, unsure if what I was doing even mattered in the bigger picture. The inconsistency in leadership only made things worse — a good manager can help you survive, but a bad one amplifies everything that’s broken. What concerns me most is the culture. Departments often work in silos, and when things go wrong, the instinct is to blame rather than collaborate. It becomes political, and that drains people fast. It’s disheartening to see great talent leave, not because they can’t handle the work. Turnover is treated as a “culture fit” issue, but from what I’ve seen, it’s more about poor leadership and lack of accountability. People are replaced quickly, but the same problems repeat.
    5 people found this helpful
    4.0
    Operations Team Member
    Oct 2024
    Damansara SelangorLess than 1 year in the role, current employee
    The One Local Company, You Don't Want to Pass.
    The good things- Local and growing at a rapid pace - Best place to grow - Very chill environment of people - Fast paced environment for excellent growth - Objective based Targets monthly - Coffee! Coffee! Coffee! For coffee lover - A lot of events and employee engagement opportunities - Going international (Bigger room for growth!)
    The challenges- Too fast paced might not be suitable for those seeking chill office job - Sometimes not very clear communication intra-departmentally - There are 3 main offices that convey challenge to travel - Objective-focused target might be a challenge for some subjective roles P.S. as you might already find from my challenges, it's very subjective and it's not a lot to talk about, to be honest. The challenges are mostly individually. Some might have more challenge than I have.
    3 people found this helpful
    5.0
    Onsite Trainer
    Jul 2024
    Petaling Jaya Selangor1 to 2 years in the role, current employee
    Coffee is bitter, but what makes it sweet and pleasant is understanding and comprehension about the expriences, skills and opportunies.
    The good thingsZUS Coffee offers you a lot of opportunities to grow and develop your career and personal skills. As a gen Z joining in early phase of establishment of ZUS during pendamic, I'm so glad I'm still working here.
    The challengesAs a startup company, alot of things, SOP, flows are try-and-error. We need to develop systems and create the culture from scratch. However, our leaders not left us drowning. We often get a guidance from more experience outsource and even from experience seniors. As a young person, ZUS creates us to be more proactive and creative irregardless our ages and background.
    2 people found this helpful
    5.0
    hq staff
    Jul 2024
    Glenmarie SelangorLess than 1 year in the role, current employee
    I had the best experiences here, everyone had the energy to work and achieve beyond.
    The good thingsHealthy working environments are best for career growth.
    The challengesnot easily access by public transport.
    5.0
    HQ Staff
    Jul 2024
    Glenmarie Selangor3 to 4 years in the role, current employee
    Fun working environment :)
    The good thingsI love the working environment and culture here :)
    The challengesParking, toilet, lift problem
    3.0
    Manager
    Jul 2024
    Glenmarie SelangorLess than 1 year in the role, current employee
    While our company is thriving and expanding impressively, addressing internal structural challenges and enhancing employee support systems will be crucial for sustained success and future growth.
    The good thingsOur company is rapidly approaching a significant milestone with nearly 500 outlets opened, showcasing our impressive growth and dedication. The flexible work culture, allowing employees to work anytime and anywhere as long as there are no physical meetings, has greatly enhanced overall employee satisfaction (although it also means that you work everywhere without boundaries between work and life). Additionally, our strategy of customizing offerings to fit local tastes has proven effective in meeting market demands and fostering customer loyalty.
    The challengesDespite our successes, we face challenges in balancing growth with the need to avoid over-corporatization and maintain our unique culture. There are areas for improvement in employee satisfaction, such as providing more hybrid working arrangements, parking, working spaces, and toilets. Moreover, the company's support for professional growth is currently limited to verbal motivation, which may not be sufficient for long-term development and retention of talent.
    2 people found this helpful
    5.0
    HQ Staff
    Jul 2024
    Glenmarie Selangorcurrent employee
    Young and fun working environment
    The good thingsYoung and fun working environment. Staff discount for the beverage drinks. Work closely with the team and cross-functions.
    The challengesNo public transport nearby.
    2.0
    HQ staff
    Sep 2022
    Shah Alam SelangorLess than 1 year in the role, former employee
    Zeus or Icarus? High Target, Arrogant Approach
    The good things50% off for staff on drinks. Nice office. Outlets having happy vibe.
    The challengesVery poor management. They set target but dont care about how you achieve, good method or bad method, as long as you achieve. This has created a hidden tumour inside the company and causing a lot of firefighting. High turnover. No work life balance
    8 people found this helpful
    2.0
    one of the dept in HQ
    Sep 2022
    Shah Alam Selangor1 to 2 years in the role, former employee
    Suitable to work if you're a ROBOT.
    The good thingsstaff discount for ZUS drinks.
    The challengesvery fast paced environment, they only aim to open as much of outlets soonest possible, but lack in detailing or improving the SOP. terrible. since they aim to open as fast and as many outlets, so lack of manpower each time. greedy to open many outlets but terrible in improving SOPs for operation. only aim to have high sales. no humanity, management only thinking of growing. target to achieve 180 outlets by end of this year. current staff have to work like robot to catch up with the current growing number of outlets.
    12 people found this helpful
    3.0
    Outlet manager
    Aug 2022
    Shah Alam SelangorLess than 1 year in the role, current employee
    Working Environment and Management Overview
    The good thingsIf you are passionate about learning coffee and coffee preparation, joining ZUS as a barista is also a good place as a start other than Sbux, SF Coffee, and other coffee shops. The staff is friendly and accommodating during working time.
    The challengesThis is a start-up company. Basically, a lot of things can be improved. Most people in HQ do not know how people in operation experience daily situations. Another issue is their salary payment/system. Their wage is reasonable but their HRMS system is a bit not user-friendly.
    6 people found this helpful
    4.0
    Barista
    Oct 2021
    Mutiara Damansara SelangorLess than 1 year in the role, former employee
    Good for students/looking for experience
    The good thingsThe people I worked with were friendly and welcoming. Good for students who are looking for side income.
    The challengesIt's F&B, so you have to get used to being rushed and packed with orders.
    2 people found this helpful
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