Founded in 1911 in the U.S., IBM – International Business Machines, is the world's largest IT and business solution provider. IBM is the only IT Company in the world, and also in China, to offer end-to–end solutions from hardware to software services and high end consultancy. IBM’s services arm is the world's largest information technology and consulting service provider.To drive higher value for clients and address the growing demand for global delivery of IT services, IBM opened its Global Delivery Center (GDC) in China in 1999 in Shanghai. Over the past decade, it has become IBM's second largest Global Delivery Center worldwide.China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications.China GDC provides services to clients worldwide across the locations of Shanghai, Dalian, Shenzhen, Chengdu, and Wuhan and on the client sites. All the Global Delivery Centers located around the world comply with IBM’s global practices, processes and methodologies.In 2009, China GDC has successfully attained both ISO 20000 and ISO 27001 certifications. The ISO certification is another important milestone in the company’s continuous quality improvement efforts following its accreditation of Capability Maturity Model® Integration Maturity Level 5 (CMMI 5) Version 1.2 by the Software Engineering Institute (SEI) in 2008. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services outsourcing market.