Employees at Touch 'n Go value the healthy working culture, supportive environment, and friendly colleagues. The company is praised for its excellent benefits, which are considered among the best in Malaysia. Employees appreciate the opportunities for learning and growth, as well as the work-life balance and flexible working hours offered.
However, there are some potential areas for improvement. Some employees have noted issues with management, such as changing priorities, lack of clear policies, and a perceived lack of support for career advancement. Certain roles, like customer service and programming, can experience heavy workloads and expectations of overtime or weekend work. The office environment could be enhanced, with limited facilities, lack of pantry supplies, and parking issues at the Sydney location. Additionally, some employees feel that more training opportunities could be provided to consistently improve skills and knowledge.