Touch 'n Go
3.9 total rating from 51 reviews

Touch 'n Go Company Profile

Company overview

Industry

Computer Software & Networking

Company size

101-1,000 employees

Primary location

Tower 6, Avenue 5, The Horizon, Bangsar South, 59200 Jalan Kerinchi, Kuala Lumpur, Malaysia
Touch ‘n Go has been a part of Malaysia’s mobility journey for over two decades. With 25 million active cards, 1.2 million active TNG RFID users, and 13 million unique customers, Touch ‘n Go continues to champion Malaysia’s mobility ecosystem through tolling, parking and transit powered by innovative technology.Touch ‘n Go Sdn Bhd (TNGSB) was incorporated in October 1996 whereby it launched its services in March 1997 at the Metramac Highway and PLUS Expressways. It provides a mode of payment via a prepaid e-payment card called the Touch ‘n Go card.The Touch ‘n Go card provides users with a means to perform cashless low value transactions which is simple and convenient. It totally discards the need to carry and search for loose change when making payments.TNGSB holds the intellectual property rights to the Touch ‘n Go system, which is locally developed according to Mifare standard, the industry standard for contactless smartcards. This enables the company to improve the system independently with required modifications, enhancements and upgrades.Touch ‘n Go is now the one and only Electronic Toll Collection (ETC) operator for all highways in Peninsular Malaysia. It is also being accepted as the Common Ticketing System (CTS) for major public transports in Klang Valley. In addition, Touch ‘n Go has diversifies into parking, theme parks and selected retail outlets. In view of this expansion and understanding the needs for customer to easily reload their card, reload can be performed at TNG hubs, Customer Service Centre at major highways, banks’ ATMs & CDMs, selected petrol stations, “Kaunter Khidmat Pelanggan Touch ‘n Go” at selected PETRONAS stations, and Automated Reload Kiosks at LRT stations.Touch ‘n Go Sdn Bhd is a wholly owned subsidiary of CIMB Group Holdings Berhad.

Reviews overview

3.951 ratings in total
5
21
4
16
3
7
2
3
1
4
85%
Rate salary as high or average
82%
Employees recommend this employer to friends

What’s it like working at Touch 'n Go?

AI summary of recent reviews

Employees at Touch 'n Go value the healthy working culture, supportive environment, and friendly colleagues. The company is praised for its excellent benefits, which are considered among the best in Malaysia. Employees appreciate the opportunities for learning and growth, as well as the work-life balance and flexible working hours offered.

However, there are some potential areas for improvement. Some employees have noted issues with management, such as changing priorities, lack of clear policies, and a perceived lack of support for career advancement. Certain roles, like customer service and programming, can experience heavy workloads and expectations of overtime or weekend work. The office environment could be enhanced, with limited facilities, lack of pantry supplies, and parking issues at the Sydney location. Additionally, some employees feel that more training opportunities could be provided to consistently improve skills and knowledge.

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Recent reviews

4.0
Executive assistant
May 2023
Bangsar Kuala LumpurLess than 1 year in the role, current employee
Healthy working culture
The good thingsHealthy working culture, and I felt being taken good care of as an employee
The challengesHeavy traffic to travel to Bangsar
2.0
Operations
May 2023
Kuala Lumpur7 to 8 years in the role, former employee
Appreciate your old and highly experience staff and the staff will take care of your company.
The good thingsThe benefits if simply one of the best amongs Malaysian company.
The challengesToo much politics and too many new hired managers that did not know how to do their jobs making your day to day task difficult. Workload is too much and your managers does not even care for your career advancement. Be prepare to do jobs that are no added value.
1.0
Senior Developer
Aug 2022
1 to 2 years in the role, current employee
Incompetent Developers
The good thingsNone. Literally none. What is good here ?
The challengesWorking with the other developers here made me feel like working with a bunch of interns. Even the seniors are worst than interns in my previous company. I wonder how did they land a programming job without basics of coding and logical thinking. People are sarcastic and mean yet still couldn't do their job well.
Ratings for Touch 'n Go are shared as-is from employees in line with our community guidelines
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