Aeon Credit Service
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    Aeon Credit Service
    (309 reviews)
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    Company Reviews

    Working at Aeon Credit Service

    3.7309 ratings in total
    5
    96
    4
    92
    3
    73
    2
    20
    1
    28
    80%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(309 ratings)
    Career development
    3.3(309 ratings)
    Benefits & perks
    3.2(309 ratings)
    Management
    3.1(309 ratings)
    Working environment
    3.5(309 ratings)
    Diversity & equal opportunity
    1.6(14 ratings)
    Ratings for Aeon Credit Service are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 309 reviews sorted by most recent
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    1.0
    Analyst
    Apr 2026
    Bangsar South Kuala Lumpur14 to 15 years in the role, current employee
    Staff fav dia ada 2 orang. Dua dua tak boleh pakai tapi kpi plg tinggi. Fikirkanla.
    The good thingsWork life balance and flexible time
    The challengesNo direction from management, favoritism.
    2.0
    Operations Executive
    Feb 2026
    Ipoh Perak10 to 11 years in the role, current employee
    For long term not too suitable especially at branch in malls, Flagship branch more worst.
    The good thingsEnjoyable with teamates
    The challengesNo work life balanced especially for married person, weekend PH also need to work. Aeon Bank product also include to your appraisal. But, salary only payable by ACS not Aeon Bank 😜
    1.0
    Corporate Planning Officer
    Feb 2026
    Bangsar South Kuala Lumpur13 to 14 years in the role, current employee
    Outdated C-Level Leadership and Corporate Culture
    The good thingsFurniture are new now comparing to previous
    The challengesCertain C-level leadership behaviour is outdated and does not reflect expected corporate standards. Decision-making is often slow and lacks accountability. Emotional intelligence at this same C level appears weak. This leader does not consistently meet role expectations and frequently addresses staff publicly in a demeaning manner, openly criticizing and belittling them, which negatively affects morale. There is also a noticeable pattern of gossip involving the same C level when negative remarks about staff and other top leaders openly discuss contribute to a toxic corporate environment. References to “Japanese culture” are often used to shift blame and avoid constructive feedback, though these issues appear rooted in the same local C-level corporate practices. Overall, the leadership lacks professionalism and respect and does not meet the corporate standards expected of a multinational organisation, instead feeling more like a typical money-lending operation.
    9 people found this helpful
    1.0
    Corporate Accountant
    Jan 2026
    Bangsar South Kuala Lumpur6 to 7 years in the role, current employee
    Backward senior leadership mindset
    The good thingsBirthday leave for everything
    The challengesManagement practices often feel backward, as though operating with a mindset from decades ago. This approach appears to be driven from the Chief Corporate Officer level, contributing to a toxic environment marked by a closed mindset and resistance to change.
    2 people found this helpful
    1.0
    Human Resources Role
    Dec 2025
    Bangsar South Kuala Lumpur7 to 8 years in the role, current employee
    Misuse of power and authority
    The good thingsSome teams and individual contributors remain professional and committed despite leadership challenges
    The challengesCertain leadership behaviours like Chief Corporate Officer misuse his power reflect an inappropriate exercise of authority, which may discourage open dialogue and limit trust from the staff. Issues raised through proper channels are not always addressed consistently, resulting in uneven accountability. As a result, HR and governance processes may be perceived as insufficiently independent.
    1.0
    Field Collector
    Nov 2025
    Bangsar Kuala Lumpur3 to 4 years in the role, current employee
    almost 4 years working here, i think i dont have much skills, poor management i can say
    The good thingsBonus is good but depends on your kpi
    The challengesVery poor and toxic management, no career growth, for freshie please find another job.
    4 people found this helpful
    1.0
    Marketing Role
    Oct 2025
    Bangsar South Kuala Lumpur3 to 4 years in the role, current employee
    Unfair and poorly managed workplace
    The good thingsSome colleagues are profesional doing their Best despite of difficult environment
    The challengesThe workplace culture is unhealthy, showing signs of bias and unfair treatment. Management shows little concern for staff wellbeing or equal opportunities. Instead of resolving issues, employees are often told to leave if they “don’t like the environment.” Leadership seems to think that improving the office means changing furniture rather than addressing behavior and culture. A supervisor who speaks harshly to staff is still supported by top management, creating fear and discouraging professionalism. Gossip, favoritism, and lack of accountability are common.
    3 people found this helpful
    4.0
    Credit Operation Division
    Oct 2025
    Cheras Kuala Lumpur7 to 8 years in the role, current employee
    Great place to learn and grow, though processes can be detailed and slow at times.
    The good thingsAEON Credit Service offers a structured working environment with clear policies and strong compliance culture. The company values commitment and teamwork, and there are good opportunities to learn and grow if you’re PROACTIVE. The pace can be demanding at times, but it helps build strong work discipline and resilience, a solid foundation for anyone developing their career in financial services.
    The challengesAEON Credit Service provides a structured and compliance-driven environment with clear policies and teamwork culture. However, the challenge lies in the number of procedures and approval layers, while they ensure control and consistency, they can sometimes reduce efficiency and make it harder to implement improvements quickly.
    1 person found this helpful
    4.0
    Compliance Executive
    Mar 2025
    Bangsar South Kuala Lumpur1 to 2 years in the role, current employee
    Overall, a good place for fresh graduate to learn. But after some time, the growth is very stagnant.
    The good thingsLearning opportunities
    The challengesGrowth stagnant and no opportunities of salary raise or promotion
    2 people found this helpful
    3.0
    Information Technology Executive
    Feb 2025
    Kuala Lumpur City Centre Kuala Lumpur5 to 6 years in the role, former employee
    no career growth and lack of opportunity to growth in same department
    The good thingshighlights positive aspects like a supportive work culture, competitive compensation, and a focus on employee well-being.
    The challengesthere’s no career growth in a company, it can be incredibly frustrating. Lack of advancement opportunities can leave employees feeling stagnant and unmotivated,
    2 people found this helpful
    1.0
    Analyst
    Oct 2024
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, former employee
    Advice for young professionals: don’t waste your time here. Look for opportunities where your efforts will be valued, and you can grow in a more modern and supportive environment.
    The good thingsJust a very average company
    The challengesThe company operates with outdated practices and lacks modern work policies. If you're looking for career growth, this may not be the ideal place, as the management style feels stuck in the 1990s despite it being 2024. There are no hybrid work options, poor work-life balance, no overtime compensation, and a high level of micromanagement. The turnover rate is high, promotion opportunities are rare and often require exams, and the costs for food and parking are steep.
    6 people found this helpful
    3.0
    Credit Assessment Department
    Oct 2024
    Kuching Sarawak
    Workload is okay but feels draining due to its process - internal politics is too much.
    The good thingsHigh salary for executive position, big bonus but depends on your performance of course.
    The challengesThe staff are not friendly, the managers barely acknowledge you unless you make a mistake or when they need to push you. New system is not user friendly the environment is just too strict. Procedures keep changing. Very little opportunity for career growth.
    2.0
    Collector
    Sep 2024
    Subang Jaya Selangor5 to 6 years in the role, former employee
    First mencabar, tapi lama² jadi bosan sb klau u as a collection dekat collection tu je. Tak byk skills yg u akn dpt. Dan akn bekerja dgn pekerja lama n senior.
    The good thingsBonus okay tapi depend your kpi. Nk achieve pon xmudah yer.
    The challengesKpi yg susah. Management ikut target dr tahun lepas punya performance. Setiap tahun akn berbeza kalau buat collection ni. Ada tahun mmg rmai customer byr cth sb kwsp atau bantuan. Mmg result letop tapi tahun yg berikutnya tak sama.
    6 people found this helpful
    1.0
    Executive
    Feb 2024
    Bangsar South Kuala Lumpur9 to 10 years in the role, current employee
    Worst place to develop career due to poor management & racxxxx.
    The good thingsNothing good comes from this company
    The challengesEveryday is challenges.
    1 person found this helpful
    5.0
    Call centre executive
    Oct 2023
    5 to 6 years in the role, current employee
    Valuable Experience /Knowledge gain
    The good thingsTeamwork Bonuses Team leader supportive Work life balance Company benefit/appreciation Working environment
    The challengesDifficult for promotion. Take maybe many years for promotion even passed for yearly promotion exam
    1 person found this helpful
    1.0
    IT executive
    Sep 2023
    1 to 2 years in the role, current employee
    IT executive experience
    The good thingsThe bonus is okay but depends on individual. If you are good with boss, definitely you can get higher bonus.
    The challengesIf you're a Gen Z professional seeking a vibrant workplace culture, this company may not be the ideal match. The workforce is predominantly comprised of older employees, often in their 30s to 50s, who tend to adhere to traditional practices. Introducing new ideas can be met with resistance, and there's a significant degree of micromanagement from superiors, limiting your autonomy. While they encourage thinking outside the box, the actual environment can feel overly strict, akin to a military setting. Every decision, no matter how minor, requires approval from your boss, impeding personal growth due to their reluctance to embrace change and accept mistakes. As a result, the experience can become draining, especially because older staff members are inclined to criticize rather than provide constructive solutions. If you're an introvert, it can be a particularly challenging environment. The HQ company do not have family days, doesn't provide food/drinks in the pantry for staffs, and doesn't organize any recreational events much. You will be forced to work overtime especially to fresh graduates. Too many systems to use for different issues.
    13 people found this helpful
    4.0
    Tele collector
    Aug 2023
    Subang Jaya Selangor5 to 6 years in the role, current employee
    Gain experience and first job suitable to fresh graduate
    The good thingsVibe of working in AEON family and benefit
    The challengesOpportunities Career growth is not competitive, companies not sustain to put a better plan to make it
    3.0
    Sales
    Jul 2023
    Kuala Lumpur5 to 6 years in the role, current employee
    Too many management and department
    The good thingsGood environment depand of branch
    The challengesCustomer sales service in branch overload work. Need to do sales,marketing,telemarketing and operation also. Plus sistem not friendly user. Need to use different system for every single task. Why system didnt come in 1 system only. Other department not cooperative with other department like toxic. Very low increment and hard to promotion even perform in perfomance.
    2 people found this helpful
    5.0
    Customer Sales and Services Exacutives
    Jun 2023
    Kulai JohorLess than 1 year in the role, current employee
    The Feel to Work with aeon credit.
    The good thingsFlexible Lunch hour. High Commission and Allowances rate.
    The challengesConsult customer to take our services.
    5.0
    Credit Management Department
    Jun 2023
    Kuantan Pahang5 to 6 years in the role, current employee
    I am very multitasking and think out of the box
    The good thingsTeamwork Goals Staff Benefit Good Environment Problem Solving Responsibility
    The challengesEveryday is a challenging day but I manage to solve every single problem smoothly
    2 people found this helpful
    4.0
    Senior executive
    May 2023
    Subang Jaya Selangor3 to 4 years in the role, current employee
    Big opportunity for fresh graduate to start their career with Aeon Credit Service
    The good thingsGood benefit, better exposure and Aeon is active with CSR program.
    The challengesSystem and too much procedure
    1 person found this helpful
    4.0
    Executive
    May 2023
    Subang Jaya Selangor
    Experience in handling backlogs account.
    The good thingsAble to learn negotiation and managing collection agency performance.
    The challengesHave to give solutions and discuss to customers and agencies towards any issues.
    1.0
    ITG
    Apr 2023
    Kuala Lumpur5 to 6 years in the role, current employee
    Promoted when u could be closed with boss
    The good thingsIt ia a financial stable company. Stable. Not really affected by pandemic much.
    The challengesHard to explain good things & good flow to inexperience superior and team. Overloaded. No work life balance.
    2 people found this helpful
    5.0
    Executive
    Mar 2023
    Subang Jaya Selangor9 to 10 years in the role, current employee
    Well known company in term of credit management
    The good thingsGood company for those with zero experience
    The challengesnot much challenges actually, just follow your heart
    2.0
    M3
    Feb 2023
    High Employee Turnover
    The good thingsI don't recall anything good, very stressful working environment, its SILO organization and IT Department worst
    The challengesFeels like a student in a military school, in name of discipline emphasizing practice which is not common. IT department require massive mind change
    6 people found this helpful
    5.0
    Senior executive sales
    Feb 2023
    Shah Alam SelangorLess than 1 year in the role, former employee
    Good Place To Start For Graduate
    The good thingsFlexible but challenging
    The challengesProduct of company not competitive
    5.0
    Retail merchandiser
    Dec 2022
    Less than 1 year in the role, former employee
    I like to be up sales for the brand to customers happy buy
    The good thingsI like be chef tagged sales
    The challengesTime working hrs.. Daytime
    1 person found this helpful
    5.0
    Senior Executive
    Dec 2022
    Bangsar Kuala Lumpur3 to 4 years in the role, current employee
    Environment and teamwork
    The good thingsJust do your own job, you have your own portfolio and only focus on your portfolio
    The challengesHave to be independent. cannot be introvert person.
    5.0
    Call centre executive
    Dec 2022
    Subang Jaya Selangor7 to 8 years in the role, current employee
    Come to join us and feel the environment
    The good thingsFriendly working environment
    The challengesHandle the variaties customer
    5.0
    N/A
    Nov 2022
    Subang Jaya SelangorLess than 1 year in the role, current employee
    Awesome working enviroment
    The good thingsPeople here are nice and very considerate.
    The challengesAwkward office location and quite run down.
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