FamilyMart
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    FamilyMart
    (34 reviews)
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    Company Reviews

    Working at FamilyMart

    4.134 ratings in total
    5
    16
    4
    10
    3
    5
    2
    1
    1
    2
    97%
    Rate salary as high or average
    79%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(34 ratings)
    Career development
    4.1(34 ratings)
    Benefits & perks
    4.0(34 ratings)
    Management
    3.6(34 ratings)
    Working environment
    4.0(34 ratings)
    Diversity & equal opportunity
    3.7(6 ratings)
    Ratings for FamilyMart are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 35 reviews sorted by most recent
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    most recent
    1.0
    Store Manager
    Apr 2026
    Ipoh Perak3 to 4 years in the role, former employee
    Poor management from the HQ and lack of empathy
    The good thingsHelpful & understanding staff
    The challengesProblematic AM, scandal with multiple staff. Bad example to staff. Attitude comes first before work ethic. I worked 2 years without MC. The 3rd year i took 2 days MC and he was mad, saying this and that. It broke my heart. I’ve given everything, sacrificing my personal life, covered double shifts multiple times, getting good audit marks and incentive but that was what i get in return. After the 3rd year, i was totally exhausted and get sick a lot. I realised it wasn’t worth it.
    4.0
    Store Manager/ass store manager
    Feb 2026
    Johor Bahru JohorLess than 1 year in the role, current employee
    -need to do customer service and focus in sales and target.
    The good thingsLearn more about company rules and regulations.
    The challengesMust hit target every month and focus customer service also.
    3.0
    Store Supervisor
    Feb 2026
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, former employee
    Always short-staffed. People multitask at the highest, no work-life balance.
    The good thingsTheir staff meal and COLA allowances quite good. You can learn a lot about retail and f&b here. The only things that makes me happy is when my customer satisfied with my service. Some of the customers show empathy at how we work when we have to handle everything alone.
    The challengesHigher management should look at how they can help staff to handle all the work pressure and give support instead off give more works and expect all done but the one who have to do it ALONE. They do not even care about staff,they only care about sales. Poor leadership from higher management.
    4.0
    Assistant Supervisor
    Aug 2025
    Teluk Intan Perak2 to 3 years in the role, former employee
    Work here lot of experience that have good people, toxic people, you have to do lot of thing use brain too much but it a great experience.
    The good things1.Multitasking lot of thing to do but great experience. 2.Lot of Food for Staff Meal. 3.Have Many Insentif & Allowance that you can do a car loan.
    The challenges1.Short headcount . 2.I can't focus doing my planogram change. 3.Overtime work during Raya for fast service
    4.0
    Retail Storeperson
    Jan 2025
    Maluri Kuala LumpurLess than 1 year in the role, former employee
    Fulfilling but very intensive and may not be for everyone
    The good thingsLorem ipsum dolor sit amet, consectetur adipiscing elit
    The challengesLorem ipsum dolor sit amet, consectetur adipiscing elit
    4.0
    Retail Sales Assistant
    May 2024
    Penang Island PenangLess than 1 year in the role, former employee
    If more to salary, you can work. If you not even tough, you can work here but you will not stay in a long term
    The good thingsSalary more important
    The challengesNeed to work alone sometimes
    3.0
    Retail Sales Assistant
    Nov 2023
    Bandar Bukit Tinggi SelangorLess than 1 year in the role, former employee
    Fun but also tiring.
    The good thingsYou learn and work the ways of hospitality, and to be flexible yet rigid to certain standard operating procedures when facing with different types of customers.
    The challengesIt is actually quite physically demanding, you will be standing for most of your shift, which is at least 6-7 hours. You should know how to communicate during peak hours and conduct everything in an efficient manner by having a clear mind.
    1 person found this helpful
    4.0
    Store manager
    Nov 2023
    Need a strong physical and mental health
    The good thingsLearn a lot of thing here which is you got both experienced. Retails and FnB instead. Good experience for fresh graduates to start.
    The challengesCustomer engagement. Management roles and engagement.
    5.0
    Intern
    Oct 2023
    Less than 1 year in the role, former employee
    Good company with great colleagues!
    The good thingsFriendly working environment with good colleagues.
    The challengesNo challenges, short-term contract workers are not included in many activities.
    5.0
    SM
    Aug 2023
    3 to 4 years in the role, current employee
    fast career progresssion
    The good thingsso much inovation values
    The challengeseverything is about learning process. when we cant do any task is just about dont know how to do only
    5.0
    Store assistant supervisor
    Aug 2023
    Melaka Melaka1 to 2 years in the role, former employee
    have good communication with customer
    The good thingsget more benefit when i work familymart
    The challengeshandle customer complain
    1 person found this helpful
    4.0
    Assistant store manager
    Jul 2023
    PenangLess than 1 year in the role, former employee
    have good evironment
    The good thingsgood environment and good salary
    The challengeswork life balance and tired
    2.0
    Asst Manager
    Jun 2023
    Puchong SelangorLess than 1 year in the role, former employee
    Poor management with high pressure n high expectations
    The good thingsQuit good benefit, allowance
    The challengesSuper high pressure with poor management.
    2 people found this helpful
    5.0
    Store manager
    Jun 2023
    Kuala Lumpur1 to 2 years in the role, current employee
    Learning new experience with new innovation of priduct
    The good thingsInnovation and up to date with current sop
    The challengesGood customer service always lead good image
    5.0
    Retail assistant
    Jun 2023
    Less than 1 year in the role, former employee
    learn about food culture
    The good thingshappiness , follow sop . learn food culture
    The challengeslearn how to comunicate need with customer
    1 person found this helpful
    5.0
    Retail assistant
    Jun 2023
    Seremban Negeri SembilanLess than 1 year in the role, current employee
    Happy, less stress, hygienic place
    The good thingsLove the environment, colleagues, salary wise, nearby, customer service oriented and hygienic place.
    The challengesNot in normal working hours like office working hours, it's in shift (morning, noon or pm)
    5.0
    managet
    Dec 2022
    im happy everyday working at familymary
    The good thingsall team can give teamwork each other.help each other.
    The challengestarget sale everyday challenges for me
    5.0
    Store assistant
    Nov 2022
    Good. Friends are good
    The good thingsYes I do enjoy work here
    The challengesLack of communication with managers
    5.0
    Supervisor
    Jul 2022
    Melaka Melaka1 to 2 years in the role, current employee
    in human resouce management
    The good thingsi want get more experience in my study course
    The challengesi will do the best in company
    3.0
    Manager
    Dec 2021
    Shah Alam Selangor5 to 6 years in the role, current employee
    Valued for money but getting lost in beneficial
    The good thingsGood acceleration of training Step n stage control Salary worth (if u work smart) Close monitoring by top management Fast decision making
    The challengesFinal decision Career development poor Buyers & unprofessional by Area levels Work load continuesly added Annual leave given by monthly basis Keeping same & Bored promotions (GM) Spent too much expensed on unnecessary promo stuff Tight control on head count (by sales basis) - outlet
    5.0
    Retail Assistant
    Mar 2021
    Seremban Negeri Sembilan1 to 2 years in the role, former employee
    absolutely great to working here:)
    The good thingsgreat company with a great management:)
    The challengeseverything is great from top management to bottom:)
    1 person found this helpful
    3.0
    Retail assistant
    Jan 2021
    PenangLess than 1 year in the role, current employee
    Good for experience in life
    The good thingsAsk for order. Do it. Good environment for grow Increasing communication skill Work life balance is good
    The challengesI need to face many types of people while working in the company
    1 person found this helpful
    5.0
    Senior Retail Staff
    Aug 2020
    Good experience of working
    The good thingsGood teamwork Good leader Great experience Gaining more knowledge Highly recommended
    The challengesNeed to work in rotational shift
    5.0
    Retail
    Aug 2020
    Less than 1 year in the role, current employee
    Supervisor and management
    The good thingsI have a good experient
    The challengesHandle customer and staff
    1 person found this helpful
    5.0
    Store assistant supervisor
    Jul 2020
    1 to 2 years in the role, current employee
    good for staff work in the company
    The good thingshappy , nice work , good enviroment
    The challengesthe challenges is customer
    4.0
    Supervisor
    Jul 2020
    1 to 2 years in the role, current employee
    Gain more experience
    The good thingsMore experience to gain
    The challengesStress and too much workload
    5.0
    Retail assistant
    Jun 2020
    Less than 1 year in the role, current employee
    Fun working with familymart's company
    The good thingsKnow a lot of things new in f&b. Gain more experiences.
    The challengesWhen there's a lot of customers, and we as staff not enough hand to handle everything so fast.
    1 person found this helpful
    4.0
    Store manager
    Jun 2020
    1 to 2 years in the role, current employee
    Great experience to work under japanese company style
    The good thingsI enjoy working here because the working hour is flexible and my life is balance.
    The challengesThe challenge i faced at this company is about Audit. Every quarter we will have to get audit by internal auditor of company and must score 70% above.
    1 person found this helpful
    1.0
    Slave
    Apr 2020
    Prepare for toxic leadership
    The good thingsMarket leader for now
    The challengesFamily + Chinaman run business thus prepare for programs that will always benefit the Chia family more than staff. No give and take. Just take take and take.
    5 people found this helpful
    5.0
    Store supervisor
    Nov 2019
    Less than 1 year in the role, current employee
    WORKING TEAM
    The good thingsI HAVE AN OFF DAY WITHOUT THINGKING ABOUT STORE CAUSE I HAVE COLLEAGUE WHICH WILL HANDLE OUR WORK TASK AND EVEN OUR BOSS DID NOT DISTURB US IF WE WERE OFF DAY OR HAVE AN ANNUAL LEAVE..
    The challengesNEED TO FOCUS ON PROMOTION NEED TO FOCUS ON AUDIT BASED ON WORKING PERFORMANCE NEED TO PUT FULL RESPONSIBLE FOR THE SHIFT TO PREVENT LATENESS OR PENDING WORK..
    1 person found this helpful
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