Frasers Group are currently looking for a IT Service Desk Analyst to join us at our Head Office in Bandar Sunway.
Frasers Group are currently looking for a IT Service Desk Analyst to join us at our Head Office in Bandar Sunway.
16d ago
16d ago
Frasers Group Asia
(4 reviews)
Company Profile
Company overview
Website
Industry
Fashion Retail & Department Stores
Specialities
Provides global E-Commerce customer service, Shared customer service activities
Company size
101-1,000
Primary location
MZ. PT 10, SUNWAY PYRAMID SHOPPING MALL, NO. 3, JLN PJS 11/15, 47500 SUNWAY CITY, SELANGOR
Frasers Group are a global powerhouse within retail, made up of household names such as Sports Direct, USC, Flannels, Jack Wills and etc.Sports Direct Malaysia currently operates a total of 39 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs more than 1000 staff with a view to expanding rapidly across Asia in the coming years.Frasers Group Asia is now established and located at Sunway City with the purpose of providing global support to Frasers Group.
Jobs at Frasers Group Asia
Based on your search activityOur mission statement
TO BE #1 SPORTS RETAILER IN MALAYSIA & USE THE POWERS OF SPORT TO CHAMPION THE LEGEND OF EVERYBODY.
Gallery photos
Reviews overview
3.84 ratings in total
5
0
4
3
3
1
2
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1
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50%
75%
What’s it like working at Frasers Group Asia?
AI summary of recent reviews
Frasers Group Asia offers employees a comprehensive learning environment where they can gain knowledge across various aspects of the industry. The company maintains a positive workplace culture with friendly colleagues and supportive Malaysian management. Employees particularly value the good work-life balance, with management respecting personal time and off days.
However, employees have noted areas for improvement, including the need for more structured career development opportunities and clearer progression paths. The current staffing levels can impact workload distribution, and some employees have expressed concerns about modest salary increases and limited advancement opportunities even when performing well.
Recent reviews
4.0
Customer Service Manager
Aug 2025Bandar Sunway Selangor2 to 3 years in the role, former employee
Good working environment. Supportive and helpful management team. Open to discussion. Location reachable via the BRT train services.
The good thingsThe opportunity to work with the Malaysian and UK team. Strong leadership support from the Malaysian top management to accomplished task assignment. Good working environment, not much of office politics.
The challengesUK management main objectives was to focus on getting daily job done. Lack of career path development, frequent ad-hoc upskill training programs, not much of planning. Not much of any vision for the malaysian customer service team.
3.0
Information Technology Support Analyst
Mar 2025Bandar Sunway Selangor1 to 2 years in the role, former employee
The best workplaces not only provide opportunities to learn but also ensure a positive, supportive environment for employees. On the other hand, even a place with great learning potential can be a nightmare to work at if it lacks fair treatment, balance, and leadership. Always research company reviews and talk to current/former employees before making a career move!
The good thingsA great learning environment fosters growth, curiosity, and skill development.
The challengesToxic management, poor work-life balance, no growth, low pay, and a negative work environment drive dissatisfaction.
4.0
Customer Service Adviser
Jul 2024Bandar Sunway Selangor3 to 4 years in the role, former employee
Good environment to work
The good thingsGood work life balance, won't disturb you on your off day, friendly colleagues and nice superiors.
The challengesIf you perform well on achieving your KPI you won't be promoted as they will need you to clear all the tickets. Your salary will stay the same with an increment for 100-200 per year.
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