Hong Kong Telecom
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    Hong Kong Telecom
    Write a review
    Write a review

    Company Profile

    Company overview

    Industry

    Telecommunications & Internet Service Providers

    Specialities

    Information Technology, Technology

    Company size

    More than 10,000

    Primary location

    39/F, PCCW Twr, Taikoo Place, 979 King's Rd, HK Quarry Bay, Hong Kong
    PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.

    Reviews overview

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    Recent reviews

    3.0
    Technical Officer
    Oct 2025
    Lai Chi Kok Sham Shui Po District9 to 10 years in the role, current employee
    Working as a Technical Officer at PCCW HKT has been a rewarding opportunity to ensure reliable telecommunication services while collaborating across teams, though managing complex technical issues and customer expectations can be demanding.
    The good thingsI’ve enjoyed the hands-on technical work of monitoring and maintaining telecommunication networks like IDAP, IDAM, and ISDN, ensuring seamless service for customers. Collaborating with different departments within PCCW HKT has been fulfilling, as it allows me to solve problems collectively and learn from diverse perspectives. Engaging with customers from various institutions and companies is also a highlight, as it sharpens my communication skills and gives me a sense of impact when resolving their concerns.
    The challengesThe role can be challenging when dealing with complex technical issues that require quick resolution under pressure, especially when multiple network systems are involved. Coordinating between departments sometimes leads to delays due to differing priorities or communication gaps. Additionally, managing customer expectations, particularly during service disruptions, can be demanding and requires balancing technical explanations with clear, non-technical communication. Improved inter-departmental processes and more streamlined tools for troubleshooting could enhance efficiency.
    5.0
    Senior Account Manager
    Aug 2025
    Quarry Bay Eastern District1 to 2 years in the role, current employee
    Stable work but can not explore next level on my position
    The good thingsWork life balance and good benefits
    The challengesAlways reduce the commission rate
    Ratings for Hong Kong Telecom are shared as-is from employees in line with our community guidelines
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