Employees at Kinokuniya appreciate the good working environment, with a friendly and supportive atmosphere. They enjoy engaging with customers from diverse backgrounds and gaining knowledge about books, which allows them to cultivate their reading habits. The staff discounts on book purchases are also valued.
However, there are some potential challenges, such as the need for extensive knowledge of the books and their locations within the store to assist customers effectively. Dealing with challenging customer behaviour, particularly when interacting with customers from diverse backgrounds, can be demanding. Some employees feel that the workload can be high, with expectations to perform multiple tasks and work long hours. Additionally, several employees feel that the compensation could be improved, particularly for those working in high-cost areas like KLCC.