Plaza Premium Group
    (29 reviews)

    Company Profile

    Company overview

    Company size

    1,001-5,000

    Primary location

    Plaza Premium Lounge Malaysia Sdn Bhd, L10F-21-25, gateway@klia2, Level 1, Terminal KLIA2, KL International Airport, Jalan klia2/1, 64000 KLIA, Selangor Darul Ehsan, Malaysia
    About the CompanyHello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.Our promise to you:We will respect and value your background and perspectivesWe will work together with integrityWe will share our incredible pride for job, company and industryWhat we ask of you: bring passion to all that you doListen, move fast and think innovativelySpeak up, have ideas and share themBelieve in customer service, and treating every person with kindnessAs industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.Who we areWe were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.Join our family today.Together, we'll make travel better.

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    Reviews overview

    3.729 ratings in total
    5
    12
    4
    6
    3
    3
    2
    5
    1
    3
    79%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends

    What’s it like working at Plaza Premium Group?

    AI summary of recent reviews

    Employees at Plaza Premium Group value the supportive team environment and the training opportunities provided by the company, which aid in their professional development. They also appreciate the international exposure and the chance to interact with diverse passengers from around the world. The working environment is described as enjoyable, and the company offers good benefits, including competitive salaries and perks.

    However, some potential challenges include ensuring guest satisfaction when dealing with customers from diverse backgrounds, communication gaps between staff and management, heavy workloads and overtime in certain roles like the legal department, and room for improvement in management practices and decision-making processes.

    Recent reviews

    1.0
    others
    Mar 2025
    Kuala Lumpur City Centre Kuala Lumpur
    Toxic regional leadership, poor communication, unrealistic deadlines, and disrespect for personal time. Benefits and training are lacking, roles are unclear, and departments are disorganized. Workplace culture is stressful and demoralizing.
    The good thingsVisionary founder: Mr. Song Hoi See is a forward-thinking entrepreneur whose leadership has shaped the company into a respected global brand in the travel and hospitality space. Staff-conscious at the top: The founder places value on staff welfare and is known for his genuine care toward employee.
    The challengesToxic regional leadership, poor communication, unrealistic deadlines, and disrespect for personal time. Benefits and training are lacking, roles are unclear, and departments are disorganized. Workplace culture is stressful and demoralizing.
    4.0
    Purchasing
    Jul 2022
    Less than 1 year in the role, former employee
    Experiencing lounge services in airport terminal
    The good thingsWorking experience in management and operation part
    The challengesPurchase wrong order and received a different invoices from 4 different states
    5.0
    Legal Intern
    Mar 2021
    Bangsar South Kuala LumpurLess than 1 year in the role, current employee
    More than anyone would expect for an internship position. The salary is average. I am glad there is a huge exposure to international company secretaries layer and attended several webinar on company set up as well.
    The good thingsA lot of good perks and salary is good for a first job as a legal intern. Received exposure to international jurisdiction such as UAE, United States of America, Hong Kong especially as this company I worked for is based in Hong Kong and legal department in Malaysia reports directly to Hong Kong headquarters.
    The challengesChallenges are a part of work development that one could use for as growth and experiences. As there are lesser labour in legal department, hence we would always work overtime and still receives emails after 10pm at night and also during the weekend. As a fresh graduate, many would be appreciative for the exposure provided, however work life balance is also crucial. I do not mind working over time provided there are bonuses to OT rate and other medical perks provided.
    Ratings for Plaza Premium Group are shared as-is from employees in line with our community guidelines
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