Silverstreet
(8 reviews)
Company Profile
Company overview
Website
Specialities
CPaaS Industry leader in Communication Software, Global Presence in four continents, Award-winning communications software solutions, Supports over 3,500 enterprise and gov customers
Company size
101-1,000
Primary location
HQ in Sydney, Australia. Offices in Malaysia, Singapore, and Philippines.
At Soprano Design (operating as Silver Street in Malaysia), we’re not just building products we’re powering the future of enterprise communication. Headquartered in North Sydney and operating globally, we’re a leading CPaaS (Communications Platform as a Service) provider with more than 30 years of experience and over 4,500 enterprise and government clients worldwide.Soprano’s flagship product, Soprano Connect, is an innovative award-winning platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.
Our mission statement
We work with energy, passion, and ambition to understand our clients’ unique communication needs and create technology that helps them unleash their full potential. We’re proud to help organisations and governments build meaningful, trustworthy and better connections with their audiences
Featured
Global Presence as an Industry Leader in CPaaS 
Soprano is headquartered in Sydney, Australia, with regional presence in Europe, North America, South America, New Zealand, and Southeast Asia.
Awards and accreditations
Gold Winner for Best AI Chatbot Solution 2024
53rd Australian Export Awards National Winner ICT 2015
CCIQ QAssure Cert for Secure Messaging 2015
Best Communication Technology APAC 2014 APICTA Award for Soprano GAMMA 2014
ISO 27001:2013 Certification ANZ, EU, UK, US, LATAM, Asia 2013
Gallery photos
Reviews overview
4.98 ratings in total
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What’s it like working at Silverstreet?
AI summary of recent reviews
Employees at Silverstreet appreciate the supportive environment where seniors and managers are welcoming and open to helping new employees. The company provides training and learning opportunities for employees to develop their skills and knowledge. Good work is appreciated and employees are rewarded proportionally for their hard work. Silverstreet offers good benefits and perks such as medical, dental, travel allowance, shift allowance, overtime rates, and free food. The company has a flexible work environment with a flat organisational structure and opportunities for career growth.
However, there are some potential challenges, such as interactions with customers and vendor partners being stressful at times. For certain roles, shift work can be tiring, with the need to work on public holidays and overtime being common. Employees have also noted that the workload can be challenging, particularly for roles such as customer support or sales.
Recent reviews
4.0
Noc engineer
Jul 2023Kuala Lumpur1 to 2 years in the role, former employee
Welcoming & warm NOC, Routing team
The good thingsStarted as an intern at first, then got absorbed. The seniors & managers were very welcoming when I first joined, honestly couldn't asked for a better first company to work with to start my career.
The challengesThe customers & vendor partners can be a pain to handle sometimes. Working as the first line support could be mind numbingly stressful after a while, the shift rotations is another challenge to adapt. A good environment for a freshie to start, but not for growth, as there's not much room/opportunities for career development staying here.
5.0
Noc engineer
Mar 2022Kuala Lumpur1 to 2 years in the role, former employee
Great salary and benefit packages
The good thingsOperation team where I worked were really friendly, seniors always open to help/advise when needed. Individual initiatives/suggestions are appreciated and taken note by team lead/manager. Salary package were quite decent for freshies, it's definitely above average for Klang Valley area. Also have other benefits like medical, optical + dental, travel allowance, shift allowance, OT rates, heck engineers on shift duty could also order food online and the expenses covered by company.
The challengesHandling both customers and cooperating with the responsible account managers can be challenging at times, need to be able to handle the stress. The 24/7 shift can be tiring, working on public holidays or OT are kinda common, at least 3 hours OT per month.
5.0
Business Technology
Jan 20205 to 6 years in the role, current employee
Inclusive and Enjoyable Working Environment
The good thingsThe company will never disappoint you in term of working opportunities, they continuously provide training and learning opportunities. with flat organization structure and flexible working environment, we don't believe in office politics and everyone working together towards same goal to make company performing well. We care about the well being of the staff and have well planned company events from time to time.
The challengesSo far so good.
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