Suria Resorts Management
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    Suria Resorts Management
    (3 reviews)
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    Write a review

    Company Profile

    Company overview

    Industry

    Hotel & Accommodation Services

    Company size

    51-100

    Primary location

    505, LEVEL 5, BLOCK A, KELANA CENTRE POINT, NO 3, JLN SS7/19, KELANA JAYA 47301 PETALING JAYA SELANGOR
    Suria Resorts & Hotel Malaysia and International, is a Bumiputera wholly-owned business that was first established in 2003. Managed by Suria Resorts Management Sdn Bhd, the organization is progressively marking its label in the hospitality industry, leading a business that caters to the pleasure of our respectable clients and stakeholders.Successfully selected as a thriving Bumiputera organization with high potentials, Suria Resorts & Hotel Malaysia and International have also been nominated to participate in the Teras program under TERAJU, an organization that leads Bumiputera economic growth fortification. We constantly reviewing offers and opportunities for managing hotel and resorts through long-term management contracts, joint business ventures, and rental and franchise concepts in other locations such as in Kuala Lumpur, Penang, Ipoh, Malacca, and Kota Bharu among others.Conforming to our vision that is ‘Towards a Shariah Compliance Management’, among the efforts that have been made include ensuring all hotels and resorts under the brand has a halal certificate recognized by JAKIM and does not offer or support the sale of liquor and also elements of excessive entertainment. Apart from that, the brand also showcases a ‘Family and Business Friendly’ policy at our hotels and resort locations.As of now, Suria Resorts and Hotels has three resorts, two hotels and one holiday camp under its roof, all located at strategic locations such as Cherating Pahang, Terengganu, Janda Baik Pahang, the city of Johor Bharu, Bentong Pahang and London, United Kingdom. Each accommodation has its own unique qualities and is fully equipped with various modern facilities that include facilities for meeting and trainings.One of the missions of Suria Resorts Management is to enhance the reputation of the hotels and resorts under its roof within the hospitality industry. Hence, we focus on the concept of friendliness, cleanliness, efficiency and halal. Focusing on customer’s satisfaction through excellent services, Suria Resort Management values a deep connection with our guests and also provides job opportunities that conform to the Shariah law.For more information please contact Suria Resorts Management Sdn Bhd at +603 7806 4752, Toll Free 1-800-88- SURIA (78742) or go to our website www.suriaresorts.com, or visit our Facebook page – Suria Resorts & Hotels

    Gallery photos

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    Reviews overview

    3.03 ratings in total
    5
    1
    4
    0
    3
    1
    2
    0
    1
    1
    67%
    Rate salary as high or average
    33%
    Employees recommend this employer to friends

    What’s it like working at Suria Resorts Management?

    AI summary of recent reviews

    Employees at Suria Resorts Management appreciate the great teamwork between departments and the approachable nature of management, who are described as 'soft spoken' and 'willing to teach'. Colleagues are helpful and kind, assisting one another and sharing knowledge.

    However, there are some potential areas for improvement. Reviewers noted concerns about the maintenance of facilities, with buildings needing repainting and furniture requiring repair or replacement. There also appears to be a shortage of staff, particularly in housekeeping, kitchen, food and beverage, and front desk roles, leading to employees assisting in those areas. One reviewer suggested that additional training is needed for staff in those departments. Additionally, a reviewer indicated that management may be slow to respond to suggestions, such as their proposal to hire and train new staff.

    Recent reviews

    1.0
    Sales Manager
    Jun 2019
    1 to 2 years in the role, former employee
    Poor experience bosses
    The good thingsNothing else,just doing routine work like telemarketing,looking for sales outside,sales blitz,promoting hotel at 5 branch. I love meeting a new people and doing sales but, when they come to our hotel, there are a lot of complaints need to be handle as our hotel management doesn't want to change or repair the furniture.
    The challengesNeed to change and repaint buildings. Very tired to handle guests complaint as we don't have enough & well trained staff. Did suggest to Management to hire and train new staff very well especially housekeeping, kitchen, F&B, and front desk, but still no action taken. During shortage of staff, sales people need to come down to assist F&B and housekeeping department,sometimes till late night especially weekend.
    3.0
    Room Attendant
    Nov 2016
    Less than 1 year in the role, former employee
    Good teamwork, poor management
    The good thingsGreat teamwork between department
    The challengesPoor management, favoritism and unwilling to accept advice
    5.0
    Senior finance executive
    Jun 2015
    1 to 2 years in the role, current employee
    the best company
    The good thingsthe boss here very soft spoken. even they are strict but they still can consider if there is any issue arise.they are very helping & willing to teach their staff if they needed some opinion.the staff here very helpful & kind. they will help you if you need their help. they like sharing each other and not stingy.
    The challengesthe challenging here some of them give high expectation but still not so bad. the boss is very strict with the dateline but still can compromise if any issue.
    Ratings for Suria Resorts Management are shared as-is from employees in line with our community guidelines
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