Swap Asia
    (11 reviews)

    Company Profile

    Company overview

    Website

    Industry

    Information Technology Services

    Company size

    101-1,000

    Primary location

    Wisma Kemajuan, Jalan 19/1b, Seksyen 19, Petaling Jaya, Selangor, Malaysia
    Swap Asia represents the regions leader in Value-Add Services focusing in creating values in the end-to-end device lifecycles for carriers and manufacturers.Our core DNA has always been to assist our partners to deepen their relationship with every customer life using data-driven products and platforms. Reducing their financial exposure and maintaining their position as market leader in the industry.We make it easier for you to focus where it matters, your customers.

    Jobs at Swap Asia

    Based on your search activity

    at Swap Asia
    Petaling Jaya, Selangor
    Lead customer care operations to ensure high-quality service delivery, achieve KPIs and drive continuous improvement in a fast-paced telco environment
    Lead customer care operations to ensure high-quality service delivery, achieve KPIs and drive continuous improvement in a fast-paced telco environment
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    18d ago
    18d ago

    at Swap Asia
    Petaling Jaya, Selangor
    You will be responsible for translating business functional requirements into technical specifications and for developing, testing, and debugging ABAP
    You will be responsible for translating business functional requirements into technical specifications and for developing, testing, and debugging ABAP
    classification: Information & Communication TechnologyInformation & Communication Technology
    2d ago
    2d ago

    Reviews overview

    4.211 ratings in total
    5
    4
    4
    5
    3
    2
    2
    0
    1
    0
    91%
    Rate salary as high or average
    91%
    Employees recommend this employer to friends

    What’s it like working at Swap Asia?

    AI summary of recent reviews

    Employees at Swap Asia appreciate the benefits provided, such as medical insurance, meals during overtime, and transportation. They also value the flexible working environment and working hours. Management is seen as understanding and supportive, providing opportunities for growth and learning. Additionally, employees appreciate the teamwork and open discussion, working together towards common goals.

    However, there are some potential challenges, such as handling difficult customers and addressing objections. Employees have also indicated that there are high expectations and targets which can be challenging to meet. At times, there may be a high workload, with multiple tasks and projects to handle simultaneously. Additionally, working across different time zones can be a challenge for some employees.

    Recent reviews

    3.0
    Senior Customer Service Representative
    Dec 2023
    Petaling Jaya Selangorcurrent employee
    WITH INCOME FROM SWAP I MANAGE TO PREPARE FOOD FOR FAMILY AND STABILIZE BACK MY FINANCIAL
    The good thingsPAYMENT AND STAFF BENEFIT ARE MEETING WITH CURRENT NEEDS
    The challengesUNEXPECTED CUSTOMER HANDLING EXPERIENCE , OBJECTION HANDLING, HANDLING IRATE AND UNPROFESIONAL CONSUMER
    4.0
    Employee
    Feb 2020
    1 to 2 years in the role, former employee
    Flexibility is Key as long as it's free
    The good thingsvery flexible working environment, so long your idea is great you are free to wave your magic wand.
    The challengesmake sure waving your magic wand does not incur any cost. otherwise, don't bother waving it.
    5.0
    Van driver
    Sep 2019
    1 to 2 years in the role, former employee
    good management
    The good thingsgood management,work life balance
    The challengesrushing to delivered goods to customer
    Ratings for Swap Asia are shared as-is from employees in line with our community guidelines
    Find out more about working at Swap Asia. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
    This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.