(69 reviews)

Company Profile

Company overview

Website

The Coffee Bean & Tea Leaf

Industry

Fast Food/Takeaway Outlets

Specialities

Food and Beverage, Retail

Company size

1,001-5,000

Primary location

2 & 2A Jalan Shamelin Niaga 2 Shamelin Heights Business Park, Taman Shamelin Perkasa 56100 KL

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Gallery photos

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Reviews overview

4.469 ratings in total

5

35

4

24

3

10

2

0

1

0

94%

Rate salary as high or average

93%

Employees recommend this employer to friends

What’s it like working at The Coffee Bean & Tea Leaf?

AI summary of recent reviews

The Coffee Bean & Tea Leaf offers a positive work environment with friendly colleagues and supportive management. Employees value the learning opportunities in coffee knowledge and customer service skills, along with good benefits including staff meals and sales incentives. The company also provides career growth opportunities for those who demonstrate good performance.

However, the company faces some operational challenges, including staffing issues with high turnover rates and personnel shortages. The role demands long operational hours with early morning starts, and staff must manage demanding workloads while maintaining high service standards. Employees also need to effectively handle high customer expectations and occasionally challenging customer interactions.

Recent reviews

5.0

bar crew

May 2024

Pusat Bandar Puchong SelangorLess than 1 year in the role, current employee

best company ever that can work with the best environment, best boss ever and best teammates. communications is must and cayg is also very confident there. create your confident level high with learning process.

The good thingscan learn new knowledge from the manager in charge

The challengesyou have to wake up early if the outlet that working had to open early.

4.0

Officer

Dec 2023

Cheras Selangor

Join if your want to learn new thing 🤭

The good thingsBenefits from the company

The challengesOutlets keep open so fast with not enough manpower to support

5.0

Barista

Aug 2023

1 to 2 years in the role, former employee

Productive Workplace

The good thingsI worked here a year and there's never a day where I wake up and feel like don't working. As a part timer, its fun, very carefree and full of laughter. The liveliness energy from everyone working (even managers) and also the smell of coffee every time you set foot there would bring you joy. Pros: staff meals

The challengesFull shift or extend shift if one of the staff doesn't come

Ratings for The Coffee Bean & Tea Leaf are shared as-is from employees in line with our community guidelines

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