Toys R Us
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    Toys R Us
    (13 reviews)
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    Write a review

    Company Profile

    Company overview

    Industry

    Specialty Retail

    Company size

    101-1,000

    Primary location

    G-02-01 (Block G), Sekitar 26 Enterprise, Persiaran Hulu Selangor, Seksyen 26, 40400, Shah Alam
    Toys'R'Us (Malaysia) Sdn. Bhd., an international and established toys retailer in Malaysia.Toys'R'Us is positioned as "the Worldwide authority on kids, families and fun". It is the largest child-related product specialty chain store in the world. Toys'R'Us believes in providing a happy shopping experience to customers with the biggest selection of toys and baby products priced to offer best value for money.MissionTo nurture and develop the core competence of the Toys'R'Us retailing chain for the benefit of our stakeholders (customers, shareholders, and employees).VisionTo be the dominant toy and educational toy retailer for children in Asia offering the right products, at the right price, at the right place, at the right time in a pleasurable and convenient shopping environment.

    Gallery photos

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    Reviews overview

    3.813 ratings in total
    5
    4
    4
    5
    3
    2
    2
    1
    1
    1
    62%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends

    What’s it like working at Toys R Us?

    AI summary of recent reviews

    Employees at Toys R Us appreciated the friendly and supportive colleagues, as well as the opportunities to learn and develop skills such as emotional control, communication, and patience. The job was seen as a good option for students looking for part-time work with a relaxed environment.

    However, some challenges were noted, including handling difficult customer behaviour and complaints, particularly regarding discounts and toy messes. For those working in mall locations, weekend work was required, which could impact personal and family time. Additionally, a few reviewers mentioned issues with management, such as poor leadership or tight deadlines for setting up promotions.

    Recent reviews

    5.0
    Supervisor
    Aug 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Must know how to be friendly with customer
    The good thingsCan learn how to control emotion, can learn how to communicate with other people dan can make us be more patient with other
    The challengesSometimes customer arguing about the product and we have to clean up all the mess toys around the shop
    5.0
    Sales
    Dec 2020
    Subang Jaya SelangorLess than 1 year in the role, former employee
    Nice environment for young people who just start working.
    The good thingsEnjoy working there since the colleague are friendly and the environment are nice too.
    The challengesSince it in the shopping mall so it's hard to take leave on weekend. No more family gathering on weekend or event if you working in the mall.
    1.0
    Manager
    Dec 2020
    Kuala LumpurLess than 1 year in the role, current employee
    Poor Management, Worst
    The good thingsNothing to share. None
    The challengesPoor management. Don’t expect much
    Ratings for Toys R Us are shared as-is from employees in line with our community guidelines
    See all reviews
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