customer service
customer service
7d ago
7d ago
Employees at YTL Communications appreciated the friendly and supportive colleagues, as well as the opportunities to learn new skills, especially in customer service and technical areas. The work environment was also praised, with a good office space, greenery, and amenities.
However, there were challenges around work-life balance, with long hours, weekend work, and high workloads being common issues. Management was another area of concern, with changing priorities, lack of direction, and unrealistic targets mentioned. In customer-facing roles, dealing with difficult customers and meeting sales targets posed additional challenges.