BIG Pharmacy Healthcare Sdn Bhd
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    BIG Pharmacy Healthcare Sdn Bhd
    (52 reviews)
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    Company Reviews

    Working at BIG Pharmacy Healthcare Sdn Bhd

    3.452 ratings in total
    5
    17
    4
    11
    3
    11
    2
    4
    1
    9
    79%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends
    Work/Life balance
    2.5(52 ratings)
    Career development
    3.2(52 ratings)
    Benefits & perks
    2.9(52 ratings)
    Management
    2.8(52 ratings)
    Working environment
    3.2(52 ratings)
    Diversity & equal opportunity
    2.0(11 ratings)
    Ratings for BIG Pharmacy Healthcare Sdn Bhd are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 52 reviews sorted by most recent
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    1.0
    Pharmacist Assistant
    Apr 2026
    Bintulu Sarawak3 to 4 years in the role, former employee
    Toxic management and management make false promises. No teamwork. PIC and Colleagues also toxic.
    The good thingsNothing enjoying and i don't like this branch.
    The challengesPlease improve your management
    2 people found this helpful
    3.0
    Sales Assistant
    Mar 2026
    Johor Bahru District Johor2 to 3 years in the role, former employee
    Dishonest and ugly approach to drive sales.
    The good thingsI've enjoyed upgrading my knowledge in terms of healthcare. Thus, I'll recommend others to work here.
    The challengesI dislike how toxic and negative the work environment has become in order to achieve sales target and all the other target. I understand it's a retail pharmacy. However I did not expect it to be very much 'RETAIL' to the core. It's a pharmacy, part of the health care system. Not some clothing or goods kind of retail. We're talking medicine, supplement (it's something that most people buy because they NEED to, not because they WANT to. There should be honesty and empathy also a limit to what extend does 'RETAIL' entails.
    2 people found this helpful
    1.0
    Pharmacist
    Dec 2025
    Dungun Terengganu3 to 4 years in the role, former employee
    No good, false promise
    The good thingsNothing enjoyed there
    The challengesFavorism, nepotism, family business
    1 person found this helpful
    3.0
    Sales Assistant
    Oct 2025
    Rawang SelangorLess than 1 year in the role, former employee
    Moderate positive. Enjoyed the environment & recognition though internal politics made it less ideal
    The good thingsCommissions I really enjoyed the sales aspect, being young and new didn’t stop me from going all out to achieve great results in my sales. The company recognized my communication skills and even sent me to Penang as a brand representative for a health fair, which was a great experience. The HR team and upper management were also genuinely supportive and pleasant to work with
    The challengesPolitics Unfortunately, theres quite a bit of internal politics and too many layers of management (branch managers, area managers, and so on) While some were great to work with, my overall experience was affected by an intern pharmacist who was acting as the branch PIC. Certain misunderstandings led to issues being escalated to the area manager, which resulted in my probation being extended, an outcome that felt rather discouraging and unfair
    2 people found this helpful
    3.0
    Sales Assistant
    Feb 2025
    Mont Kiara Kuala Lumpur1 to 2 years in the role, former employee
    Bad experience overall
    The good thingsCan only see the general manager be nice.
    The challengesCompeting with other staff to have commission. Work flow just not smooth. Management not value the staff work effort.
    2 people found this helpful
    1.0
    Pharmacist
    Jan 2025
    Cheras Selangor1 to 2 years in the role, former employee
    Please consider other pharmacy if you have other options
    The good thingsNothing. They don't even deserve one star
    The challengesPerformance evaluation based on sales only. Working here make it difficult to maintaining pharmacy ethics. Unethical selling. The bosses can be very toxic. No work life balance. Stingy boss. A lot of tedious tasks to handle. Meeting or training during your off days without getting OT.
    6 people found this helpful
    1.0
    Pharmacist
    Dec 2024
    Petaling Jaya Selangor1 to 2 years in the role, former employee
    Prioritizes sales achievements above other aspects
    The good thingsFriendly team members.
    The challengesEverything is about sales.
    1.0
    anonymous
    Oct 2024
    Johor Lama JohorLess than 1 year in the role, former employee
    very overwhelmed , sometimes bad politics
    The good thingssome places have good colleagues
    The challengessome pic in charge of outlets cannot able to lead team . poor human resource people who cannot protect staffs working here
    1 person found this helpful
    3.0
    Sales Role
    Oct 2024
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, former employee
    Overall good working environment but the pay is low and management is not great.
    The good thingsGood environment, most coworkers are highly collaborative.
    The challengesSome coworkers are not collaborative and are difficult to deal with. Management is not great, they are never on your side.
    1.0
    Pharmacist
    Apr 2024
    Kuala Lumpur City Centre Kuala Lumpur
    Burnout due to heavy workload and high expectations. Think twice to join.
    The good thingsGiven higher commission than other companies.
    The challengesMany different kind of challenge or contest or program created, to increase sales. Cultivated toxic culture that comparing sales between colleagues, make the working environment uncomfortable to work in. Sometimes argument or conflict may arise due to the mere incentives. SOP change very frequently, which arise many confusions. High expectations and stress loaded on operation team, not only backend tasks and sales, but also trainings to fulfil training hours and pharmacist assessment to go through every 2 to 3 monthly. Need to settle tasks or answer calls even on off day. Definitely not a work life balance place. Highly not recommended to join.
    5 people found this helpful
    2.0
    Pharmacist
    Jan 2024
    Kuala Selangor District Selangor1 to 2 years in the role
    Choose other pharmacies while you have options.
    The good thingsUsed to be commission rate, but they keep cutting it down over the time. So I can't think of any at the moment. Salary is average, not as high as advertised.
    The challengesSales target is raised despite the old target has never achieved. Team struggled to drive sales and once the management noticed a little bit of growth, they will raise the target while we are still far from the old target. To be honest, the reward is not much after shared among the team. Somehow, this action makes the company very stingy to reward rm100 or less as a monthly reward for each team member. Funny.
    14 people found this helpful
    2.0
    Pharmacist
    Nov 2023
    1 to 2 years in the role, former employee
    Stressful and no worklife balance
    The good thingsPay is above average in the market. Given commission. The more u promote their house brand products, the more u earned.
    The challengesSuper stressful with all sorts of KPI. Sales target is high, upper management also micromanage their staffs to ensure the targets are achieved. Staffs need to work under great stress with many unnecessary KPIs. Comparing sales and commission causing working environment is quite toxic. Shortage of manpower problem is always an issue in the shop and need to juggle with many workloads. Now even implementing assessment for pharmacists almost once monthly, u need to attend training every week and CME and product training on your off day, coz all these assessment and training u joined is part of your KPI. Off day is nvr off day, need to settle tasks at home.
    12 people found this helpful
    3.0
    Undisclosed
    Jul 2023
    1 to 2 years in the role, former employee
    Stressful in making sales and pushing own products
    The good thingsSalary and get more commission if you work hard, but also depends if your outlet customer count.
    The challengesA lot of stress from upper management to hit sales target and convert products. Negative culture of comparing commissions and sell out, good for competitiveness but not for me. Working hours very long and tiring. Schedule based on PIC and if they're not nice, they will always give themselves better shifts eg morning shifts and give you mostly the night shifts. Hard to get annual leave because nobody to cover. Lack of staffs, require to OT and cover other outlet on offdays, staffs keep resigning not enough to handle customer load. Many promotions and updating of SOP from marketing, merchandising side that is unclear and alot of mistakes and end up we getting scolded by customers. SOP very unclear and keep changing. All based on own judgement.
    8 people found this helpful
    1.0
    Anonymous
    Jul 2023
    Klang SelangorLess than 1 year in the role, current employee
    Promote competition instead of work-life balance
    The good thingsNone that I can think of. If really need to share one, perhaps it's the location slightly nearer to my house
    The challengesSmall groups. Company focuses too much on expansion. Employees are expected to work long hour, new hire will get overwhelmed without the resources and support to adapt into the role
    2 people found this helpful
    5.0
    Sales assistant
    Jul 2023
    Batu Lanchang PenangLess than 1 year in the role, former employee
    Batu Lanchang Branch is the best !
    The good thingsEveryone is great, good place for learning new things, easy going task, zero pressure which makes its fun while working.
    The challengesexpect to learn new language for communicate with patient or customer, how to deals with them due to different character and need to be more patient.
    4.0
    Pharmacy assistant
    Nov 2022
    former employee
    Great for fresh graduate’s who want to gain an experience
    The good thingsThey always give new staff an opportunity to increase their knowledge
    The challengesToo many job scope for each person because lack of staff.
    1 person found this helpful
    2.0
    Pharmacist
    Nov 2022
    Selangor1 to 2 years in the role, former employee
    Poor management team
    The good thingsStaff is good, can learn and brush up skills.
    The challengesPoor working environment, management.
    2 people found this helpful
    5.0
    Pharmacist
    Oct 2022
    A good company will make you grow
    The good thingsGet to learn a lot interm of managing and dispensing skill, provide beat service to each customers by solving their health issues.
    The challengesHave to keep up to date and focus
    3.0
    Supervisor
    Oct 2022
    Bangsar Kuala Lumpur7 to 8 years in the role, former employee
    Suitable for Pharmacist only
    The good thingsCommission and bonus
    The challengesToo many heavy workload Overload stock Delivery timetable are messy No job advancement even you are senior staff
    1 person found this helpful
    1.0
    Pharmacist
    Sep 2022
    Less than 1 year in the role, former employee
    Lawless Sales Commission Culture, Bad Management
    The good thingsNone. No work-life balance. Average salary but expecting you to sacrifice your off hours for work training. No space for career advancement.
    The challengesIntroduced the sales commission culture, but did not set up proper rules to guide staffs. Always promoting competitions between staffs. Allowing promoters to compete with staffs for sales. Expecting floor staffs to perform all tasks.
    7 people found this helpful
    3.0
    Management trainee
    Aug 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Not place for career development unless you're pharmacist
    The good thingsGains knowledge about management and health industry
    The challengesWorking hour is not really flexible, you have to request unless you will go back home everyday at closing hour. Your job scopes will be different with what the HR says unless you're pharmacist. You will end up doing everything!!!
    2 people found this helpful
    5.0
    nutritionist
    Apr 2022
    is a potential company to move ahead, able to learn a lot of thing here.
    The good thingscommision is high and number of customer is depend on area,if you work in the strategic area, then u will get more customer.
    The challengesworking hour is too long and lost work life balance.
    1 person found this helpful
    5.0
    Pharmacist
    Jan 2022
    Johor9 to 10 years in the role, former employee
    Good company to work with
    The good thingsProper guidance and support from superior. Good working environment. Everyday is learning process to be a mature person.
    The challengesEvery organization will have a challenge! As employee need to understand the policy and procedure. If you comply you are save!
    5.0
    Pharmacy assistant
    Dec 2021
    Johor3 to 4 years in the role
    many experiences teach the meaning of patience
    The good thingstaught me many things
    The challengesThe working environment
    1 person found this helpful
    3.0
    Technician
    Aug 2021
    Johor1 to 2 years in the role, current employee
    Hectic work environment
    The good thingsCan learn a lot of things, including customer service, admin and leadership. Everyone have the chance to handle all task in the outlet. Good for fresh graduates who are seeking for experience. Will get more incentives and bonus depends on outlet sales and individual sales skills.
    The challengesWorkloads keep increasing everyday especially after the pandemic. You are expected to multitask but at the same time practicing "customer first" with limited number of staffs.
    4 people found this helpful
    3.0
    Sales assistant
    Jun 2021
    JohorLess than 1 year in the role, current employee
    Lots of strict rule. Busy.
    The good thingsSalary a cut above others, but yet, it comes in a price.
    The challengesReminder for those who work for short term, their HR will strictly require you to serve one month before resignation, no excuse (continue internship etc.) is accepted. Thus, it is very not flexible. Consider this before you sign the agreement.
    5 people found this helpful
    4.0
    Pharmacy assistant & supervisor
    Feb 2021
    Seremban Negeri Sembilan3 to 4 years in the role, current employee
    Stressful but you need money
    The good thingsBasic plus commission makes the salary higher than other company. Basic salary a bit higher compare to others. Commission easy to get. Got yearly bonus. Sales target bonus. Training provided Attendance allowance. Gas allowance Free medicine and checks up when using apps.
    The challengesStressful. Monthly sales target pretty high. Difference manager, different ways. They don't really back up their staffs even when the customers is wrong as staff is replaceable but not customer. You can be good in sales but you still replaceable, working hour a bit hectic, depends on outlet. Competitive environment
    4 people found this helpful
    1.0
    Pharmacist assistant
    Jan 2021
    Poor HR and management
    The good thingsOverall, the pharmacy computer system is easy to catch up
    The challengesBad HR management, can't contact HR through the telephone number given
    5 people found this helpful
    2.0
    Sales assistant
    Aug 2020
    1 to 2 years in the role
    Bad HR and management
    The good thingsNice pharmacist and colleagues. Last time enjoy the place but now very stressed...
    The challengesLong working hours. Bad new HR set bad rules and standards. Company push staffs to sell things to customers. Staffs always pay for expired stocks. Although we work hard, they give us many reasons to cut our pay.
    8 people found this helpful
    4.0
    Pharmacy assistant
    Jul 2020
    a good company to work to get many work experinces and learn new thing.
    The good thingsThis company always make improvement whether in administration level or in staff performance level.
    The challengesThis company level on staff care are average.
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