Employees at Shangri-La Group appreciate the friendly and supportive colleagues who work well as a team and are willing to help and teach one another. The company provides excellent training and development opportunities across various areas, making it an ideal place to gain experience in the hospitality industry. Management is generally caring and respectful towards staff, and the work environment is described as professional and enjoyable. Employees also value the benefits and perks, including good staff meals, timely salary payments, and fun activities such as yoga and themed events.
However, there are some potential challenges to consider. Working hours can be long, particularly during peak seasons and large events, with shift work and back-to-back shifts being common. The workload can be demanding, requiring staff to multitask and work efficiently during busy periods. Work/life balance may be challenging due to shift patterns and extended hours, and leave requests are not always easily approved. Additionally, the role can be physically demanding, involving carrying heavy items and considerable walking throughout the property.