Telecontinent
    (36 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    101-1,000

    Primary location

    Level 17, Menara Tokio Marine Life,189, Jalan Tun Razak, 50400 Kuala Lumpur
    Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

    Jobs at Telecontinent

    Based on your search activity

    at Telecontinent Sdn Bhd
    Bukit Bintang, Kuala Lumpur
    Handle customer general inquiries and resolve issues while delivering excellent customer service
    Handle customer general inquiries and resolve issues while delivering excellent customer service
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    11d ago
    11d ago
    A customer service job involves directly interacting with customers about products or services, and ensure a positive customer experience.
    A customer service job involves directly interacting with customers about products or services, and ensure a positive customer experience.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    28d ago
    28d ago

    Gallery photos

    Reviews overview

    4.236 ratings in total
    5
    21
    4
    7
    3
    5
    2
    1
    1
    2
    89%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends

    What’s it like working at Telecontinent?

    AI summary of recent reviews

    Telecontinent offers a supportive and friendly work environment where colleagues help each other and leaders provide good guidance. Employees appreciate the structured working hours with weekends off and the opportunity to leave early after achieving daily targets. The company also provides valuable opportunities for skill development, particularly in communication and customer service, supported by responsible leadership.

    However, employees face certain challenges, including the pressure to consistently meet sales targets and KPIs, even during leave periods. Some staff members note that salary increments could be more competitive, and workload management can be demanding. The role requires significant patience and resilience when handling challenging customer interactions, and staff need to maintain professional composure throughout their interactions.

    Recent reviews

    4.0
    Customer Service Executive
    Feb 2026
    Kuala Lumpur City Centre Kuala Lumpur2 to 3 years in the role, former employee
    learnt many things throughout my tenure here and managed to gain a lot of valuable skills
    The good thingsFantastic work environment and supportive leaders
    The challengesIncrement wise it is very slow
    4.0
    Quality Assurance Role
    Aug 2025
    Kuala Lumpur City Centre Kuala Lumpur5 to 6 years in the role, former employee
    If can have better choice why here
    The good thingsFix & standard working hour
    The challengesSuperior never look into whether you are capable person
    4.0
    Customer Management Executive
    Feb 2025
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, current employee
    Overall great. Learn a lot more new skill. Improve efficiency of work scope.
    The good thingsGood management and great colleagues. Office Hour job. Once achieve daily KPI can go back early.
    The challengesWork more efficient and fast.
    Ratings for Telecontinent are shared as-is from employees in line with our community guidelines
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