Employees at The Zenith Hotel appreciate the good teamwork and supportive colleagues, as well as the opportunities to learn new tasks across different departments. Some feel that management, particularly the Heads of Department, understand and support staff well. Employees gain valuable experience in handling guests and learning how to work in a hotel environment. The hotel also offers benefits like free meals and a secure working environment.
However, there are potential challenges, such as finding a work-life balance due to demands of the job and limited time for weekends. Employees may need to help other departments during busy periods, leading to a heavy workload. There are concerns about parking facilities for staff, with limited spaces and the inability to claim parking fines. While some employees appreciate management, others find it challenging to communicate with managers, particularly in certain departments like Food and Beverage. Some employees feel that more training is needed, especially in areas like customer service and handling guest complaints. There are also concerns about low wages, lack of bonuses, and occasional delays in salary payments.