Employees at Vivo Food consistently praise the supportive and friendly workplace relationships among colleagues, which creates a positive daily working environment. Staff also appreciate the learning opportunities in customer service and operations, and some value the trust given to manage restaurant operations independently.
However, several challenges are commonly reported, including below-market compensation and limited benefits such as staff meals. The work environment is characterised by unclear job scopes and frequent last-minute changes from management, which can create additional pressure. Staff also note concerns about work-life balance due to heavy workloads and the lack of a structured performance appraisal system.