VFS Global
    (4 reviews)

    Company Profile

    Company overview

    Industry

    Travel Agents, Tour Operators & Tourist Services

    Company size

    11-50

    Primary location

    Kuala Lumpur
    VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments.The company manages administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.With 3,373 Application Centres and operations in 147 countries across five continents, VFS Global serves the interests of 63 client governments. The company has successfully processed over 213 million applications since its inception in 2001.The company offers differentiated services and solutions to its client governments. Visa application processing and consular support services offer diplomatic missions an integrated process from submission to delivery. These services include operations, information and financial solutions for an end-to-end process, depending on specific consular requirements.Drawing from its expertise and knowledge within the visa services domain, VFS Global also delivers a dependable and technologically supported framework for local and state governments globally through its portfolio of Idendity and Citizen Services, aimed at enhancing customer experience in public services with an automated and seamless process.

    Reviews overview

    4.54 ratings in total
    5
    2
    4
    2
    3
    0
    2
    0
    1
    0
    50%
    Rate salary as high or average
    100%
    Employees recommend this employer to friends

    What’s it like working at VFS Global?

    AI summary of recent reviews

    Employees at VFS Global appreciate the good working environment, friendly team members, and having a good boss. They value the learning opportunities, such as developing skills for working under pressure. However, some potential challenges include handling customer complaints, the need for patience with employees at times, and dealing with high workloads and stress during peak seasons when they have to complete many tasks.

    Recent reviews

    5.0
    Operations officer
    Sep 2020
    1 to 2 years in the role, former employee
    good working environment
    The good thingsgood working environment with good boss. best team members.
    The challengeshandling complaints from customers
    5.0
    Security
    Sep 2019
    Less than 1 year in the role, former employee
    Excellent
    The good thingsBeing friendly and discipline with everyone
    The challengesBe patience with employees
    4.0
    operation officer
    Sep 2018
    Less than 1 year in the role, former employee
    fun teammate to work with
    The good thingsyou learn alot such as working under pressure
    The challengesduring peak season we have to complete the task
    Ratings for VFS Global are shared as-is from employees in line with our community guidelines
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