YTL Hotels
    (10 reviews)

    Company Profile

    Company overview

    Industry

    Hotel & Accommodation Services

    Company size

    1,001-5,000

    Primary location

    The Ritz-Carlton, Kuala Lumpur 168, Jalan Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
    YTL Hotels owns and manages a prestigious collection of award-winning resorts, hotels, boutique experiences and Spa Villages with a hospitality footprint across Malaysia, Thailand, Indonesia, Japan, Australia, and Europe including Pangkor Laut Resort, voted the world’s best resort in 2003 by Condé Nast Traveller UK. The group also co-owns the Eastern & Oriental Express luxury train and The Gainsborough Bath Spa, which was also named the 2017 Condé Nast Traveller Awards World’s Top 100.Spa Village is a home-grown brand that is internationally recognised. We operate in seven locations in Malaysia and our international portfolio includes the United Kingdom, Indonesia, Thailand and Japan.We pride ourselves in being the leader in reviving and keeping alive local healing cultures in Malaysia that would have otherwise perished. We translate home remedies into fine international spa treatments. In doing so we archive generations-old healing traditions by visiting and learning from local healers. Our aim is to continue to share the benefits with our guests to ensure the preservation of authentic traditional healing methods. We focus on using natural and fresh ingredients and harness their innate properties to naturally heal and beautify. Our customer service motto is to "Serve with our hearts through our hands". Spa Village is also a recognised spa training academy that is supported by the Malaysian Government, and aims to recruit and train local young talents. Our therapists are provided with a clear career path and are rewarded when they become certified in the training modality.

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    Reviews overview

    3.910 ratings in total
    5
    4
    4
    2
    3
    3
    2
    1
    1
    0
    60%
    Rate salary as high or average
    80%
    Employees recommend this employer to friends

    What’s it like working at YTL Hotels?

    AI summary of recent reviews

    YTL Hotels offers numerous positive aspects for employees, including substantial career growth opportunities across their various properties and an approachable management style that promotes open communication. The company is known for its friendly work environment where staff are treated equally, and employees appreciate the flexible working arrangements and straightforward administrative processes.

    Areas for improvement include the compensation structure, which some employees find below market standards, particularly for qualified professionals. The benefits package could be enhanced, especially regarding medical coverage options, and some departments face challenges with staffing levels which can result in additional overtime requirements.

    Recent reviews

    5.0
    Front Office Guest Services Attendant Associate
    Mar 2026
    Kota Kinabalu Sabah3 to 4 years in the role, former employee
    Best ever management when i worked there during my time. Best team, best bosses and best workplace.
    The good thingsBest overall workplace and team management.
    The challengesIts a walking resort and its located in an island.
    4.0
    Reservations Team Leader
    Sep 2024
    Bukit Bintang Kuala Lumpur9 to 10 years in the role, current employee
    Daily various lesson from customers to continues learn sometime new.
    The good thingsEveryone treated equally.
    The challengesGood working environment, do not feel any difficulties.
    5.0
    Housekeeping manager
    Oct 2023
    Kuala Lumpur
    very positive work environment
    The good thingsLots of opportunity to grow
    The challengesDuring low occupancy and last minutes planing
    Ratings for YTL Hotels are shared as-is from employees in line with our community guidelines
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