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Community User · 12d ago
Customer Service Team Leader
Saya ada beberapa org staff Gen Z & saya cuba nak memahami gaya bekerja mereka dgn lebih baik. Company memang mengamalkan work-life balance tapi staff saya selalu nk balik on-time walaupun kerja belum siap & URGENT utk dihantar. When it comes to communication, mereka byk menggunakan slang tiktok & tulis email dgn sangat santai, kurang penggunaan hormat like "Dear Sir/Madam". Not saying it’s wrong but tak semua clients selesa dgn cara mereka. How can i tegur dgn berhemah ya? pls bagi cadangan
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Suzieana · 10d ago
Project Admin
Pay their OT. No one want to work for free especially youngsters and married couples. Employer also need to respect one's value. You give them value. They deliver your work.
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Viknesh Kumar · 12d ago
Retail Sales Associate
Nak tegur tu kena pandai approach jugak. Gen Z tak suka kena marah depan orang, so maybe cakap one-on-one je. Contoh “I tahu you nak jaga work-life balance tapi untuk urgent case, kita kena ada give and take sikit.” Kalau explain elok-elok, usually diorang akan faham dan respect.
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Community User · 12d ago
Training and Development Specialist
Totally get you. Maybe try a casual check-in with the team, just to reset expectations. You can say things like “Let’s keep our emails more professional for client work” or “Urgent tasks need to be wrapped up before clocking out.” Frame it as a way to grow, not as a scolding. Gen Z usually responds better when it feels like teamwork, not criticism.
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Community User · 12d ago
Procurement Executive
Regarding emails, I agree, using slang or overly casual tone isn’t always suitable especially bila kita deal dengan vendors or clients yang lebih formal. Maybe boleh bagi contoh email yang profesional sebagai template,dan explain kenapa penggunaan salam seperti “Dear Sir/Madam” penting. Kadang mereka cuma perlu tunjukkan profesionalisme untuk build trust dengan pihak luar.
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Siti Aisyah · 12d ago
Compliance Analyst
When giving feedback, it helps to clearly explain how non-compliance with communication protocols or work deadlines can lead to operational risks or client dissatisfaction. Frame it as part of maintaining our commitment to quality and compliance. Positive coaching and setting clear expectations can guide them without sounding too strict.
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Imran Syafiq · 12d ago
Assistant Engineer
I feel you! In engineering, kalau satu part lambat, semua progress boleh sangkut. Kadang kita kena stay back bila urgent, especially kalau deadline dekat or kena submit drawing/specs to client. Maybe boleh explain kat team yang kerja kita banyak interdependent so bila sorang delay, semua orang affected.
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Irdina · 6d ago
Law Clerk
1. Berkenaan email tu memang perlu ditegur since its professional communication. 2. Berkenaan balik on time, jika kerja tak siap & tak urgent esok boleh siapkan. Jika kerja tak siap & urgent, u need to politely inform them & bagi solution (bawa balik laptop & siapkan dekat rumah since its urgent need by today). Boleh jadi diorang balik on time sebab kejar schedule train/travel to work if balik lambat then sampai rumah lambat, need to consider their safety juga.
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Muhammad Aiman · 5d ago
Customer Relationship Management Specialist
Give and take is just another term for free work. Pay them during those extra hours of work.
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Community User · 4d ago
Management Information System Executive
Mudah jek nak tegur gen Z ni.Tegur secara berseleroh.Jangan terlalu keras atau serius.Mereka tak suka.
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Community User · 10h ago
Assistant Customer Support Specialist
me as gen Z yang work as cust support, on time is a must sebab dah serabut dengan client, but as you said, they can do more than that IF you pay them accordingly. kitorang akan anggap it as a bonus or mini appreciation from company, in terms of communication, that person need to learn more

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